EXPIRED: SyncUP Service Promo with New Line (ID260033): $2 TRACKER Line with New TRACKER

SyncUP Service Promo with New Line (ID260033) / SP164

Learn about The Right Way to Sell Trackers

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with new TRACKER line

Get one ON US on a discounted $2/month plan

Get a SyncUP TRACKER line for $2 per month, per line, (via monthly bill credits and AutoPay discount) when you purchase a SyncUP TRACKER 2 on EIP and activate a new line on an eligible rate plan.

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Promo periodMarch 12, 2026 – June 3, 2026
RequirementsDevice Purchase, New Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Business w/ SSN) 
  • Employee (T-Mobile, Non-TMO)
Limits12 SyncUP TRACKERS and service discount per account
PayoutBill Credit (+ RDC from SyncUP Tracker On Us with New Line (ID260025))

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail)
  • Virtual Business Sales (Consumer Micro only)
  • Virtual Retail
  • Digital (T-Mobile.com & T-Life app)
Device purchase

SyncUP TRACKER 2

Must purchase on EIP

New line activationNew IoT line required for each SyncUP TRACKER device purchased
  • Customers are required to have and maintain a minimum of one voice line to be eligible to add a SyncUP TRACKER to their account. If customers are activating a new BAN, activate the voice line(s) separately before adding the SyncUP TRACKER line.
  • Lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled an IoT line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new IOT line to qualify.
Rate plan
SyncUP TRACKER 2 (TE) rate plan required
 
Check the eligibility of specific plan SOCs at the top of the page.
Combinability
  • Family Freedom: NO
  • BreakFree or Keep and Switch: NO
  • Rebate or Service Offers on the same line: NO
  • RDC offers on the same line: NO (other than SyncUP Tracker On Us with New Line (ID260025))
  • Service discounts already on accounts like Insider, Exclusive Hometown, T-Mobile Work Perks: YES
  • Port-in credit promos: NO
Limits

12 SyncUP TRACKERS and associated service discount per account

To keep this discounted line credit:

  • Customers must keep the free/discounted new line(s) that were activated to enroll in this promo to continue to receive the plan credit.
  • Customers must have and maintain at least one voice line on the account.
  • No Install cancellations for SyncUP TRACKER lines will not impact the discounted line credits.
Not available for
  • Contractor / Dealer accounts
  • Employee Mobile Service Discount benefits
  • Certified Pre-Owned (CPO) device purchases
  • Full Retail Price (FRP) purchases
  • JUMP! or JUMP! On Demand (JOD) upgrades
  • Standard upgrades on existing lines
Payout

Automatic enrollment in monthly bill credits for one SyncUP TRACKER line activated during the promo period.  Customers on AutoPay may receive a maximum of 8 AutoPay discounts per account. If the customer reaches the limit (8), they will receive the promo payout of $4 per line without AutoPay discount. 

  • With AutoPay: $2 / line = $10 Tracker line - $5 Autopay discount - $3 Tracker line discount
  • Without AutoPay: $4 / line = $10 Tracker line - $6 Tracker line discount

For RDC promo payout: Offer combinable with SyncUP Tracker On Us with New Line (ID260025) 

  • Customers who enroll in a device promotion must maintain line of service and EIP tied to the promotion to receive the full value of the offer. If either is closed or cancelled, the monthly credits will stop.
  • Customers must meet all requirements to get enrolled within 14 days of the initial qualifying event. For example, if a customer wants to participate in this promo but they only activate the SyncUP line, the equipment purchase must be completed within 14 days to get enrolled.

Review & take action

  1. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo: 

Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

If you cancel the SyncUP TRACKER line(s) activated for this promo or change to an ineligible rate plan and lose your credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

For the device portion of this promo: Your promotional credits will be paid out for the full term of the EIP with no means to speed up their payout. Additionally, you must maintain the line of service and the EIP tied to the promotion to receive the full value of the promo. If either is closed or canceled, the monthly credits will stop.

For the device portion of this promo: If you have a larger down payment, you may see a second bill credit with the same description on your bill. We apply this second bill credit to make up the difference for your higher out of pocket expense when your required down payment is greater than the offer value.

2. Confirm customer is on, or changing to, a qualifying rate plan.

3. Help customers place their order.

  • Important: The new device EIP must be associated with the new activation.
  •  For ship-to orders, verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 48 hours, or their order will be canceled.

Retail: Do NOT call the RSL to request Temp Double of the customer’s available ECL to make the customer eligible for the promo . These requests will be denied. Review Store issue resolution and support before engaging RSL for additional support.

The Right Way to Sell Trackers

Check out Key Features, Improvements, and the The Right Way to Sell Trackers.

 Core Value Proposition

  • Connected on T-Mobile's network vs only Bluetooth device's network (e.g., Airtags) for peace of mind to track anywhere, anytime. Other trackers only work when someone else’s phone is near your item when you want to find it.
  • Live Tracking enables real-time location updates.
  • Set boundaries and receive Geofence Alerts when the boundaries are crossed. 
    • Let T-Mobile watch your item for you and alert you when something is off. 
    • Set boundaries anywhere and receive Geofence alerts when boundaries are crossed.

Coming Soon

  • Significant enhancements to battery life before SyncUP TRACKER needs recharging.

The Right Way to Sell Trackers

  1. Validate customer interest and obtain customer consent to add.
  2. Review all financial and promotional information.
  3. Sell the device.
  4. Activate the rate plan.
  5. Onboard the customer on T-Life.

Do it The Right Way. Tracker lines should be positioned as an added value to the customer and never as a required component of a customer's rate plan.

Having trouble?

This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Line / Service Promotional Credit Issues Handling.

Reminders

  • For additional support, refer to SyncUP TRACKER issues and support.
  • Customers are required to have and maintain a minimum of one voice line to be eligible to add SyncUP TRACKER to their account. If customers are activating a new BAN, activate the voice line(s) separately before adding the SyncUP TRACKER line.
  • Customers can find the Promo code, Bill name, and their free/discounted line credits on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The line credit discount code for this promo is 26Q21S.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • All qualification details must be clearly and accurately communicated with customers to ensure they understand the promotional eligibility requirements.
  • Never add additional lines or features without the customer's consent.
  • Promo available in NBA.

FAQs

Customers shouldn't cancel an existing IoT line with the intention of replacing it with a newly activated IoT line to take advantage of this offer, even if the cancellation happens after the new IoT line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

Yes, the new TRACKER's EIP must be associated with the new line activated for this promo in order to qualify.

Customers can only have one RDC promo attached to an active EIP. They may have multiple RDCs on the same line if they are attached to separate EIPs. 

Check Recurring Device Credits (RDC) for more details on multiple RDCs on the same line.

Yes, this promotion requires the purchase and activation of at least 1 TRACKER line to qualify.

Customers who enroll in a device promotion need to maintain the line of service and EIP tied to the promotion to receive the full value of their promo, but if either is closed or canceled, the monthly credits will stop. 

Legal Disclaimer: Via monthly bill credits with the purchase of a SyncUP Tracker device. Limited time; subject to change. Qualifying credit, App, AutoPay, & new line mobile internet line of service ($5+/mo. with Autopay; plus taxes & fees) required. If you have cancelled lines in past 90 days, you may need to reactivate them first. Discount via monthly bill credits; line with promo must be active and in good standing to receive credits. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. AutoPay discount requires bank account or debit card, otherwise $4/mo. May not be reflected on first bill. Max 12/account. May not be combinable with some offers, discounts, or promotions.