EXPIRED: Line On Us ID230011 / Line Discount ID230236: Line On Us: 3rd Line Free with New Voice Lines

Line On Us ID230011 / Line Discount ID230236 / SP042

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Get a 3rd line FREE

New customers receive their 3rd voice line free (up to $50 via monthly bill credits) when they activate at least 3 voice lines on select Essentials, Go5G, GoPlus 5G, Business Unlimited Select (lines 1-5), Business Unlimited Advanced (lines 1-5), Business Unlimited Ultimate (lines 1-5), Business Unlimited+ (lines 1-5), Go5G Business (lines 1-5), or Go5G Business Plus (lines 1-5) rate plans.

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Promo periodJuly 13 – August 23, 2023
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-5 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO, Sprint Employee Wireless Discount (EWD) accounts)
Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, and Authorized Retailer) including Retail Ship-To
  • National Retail (Best Buy, Apple, Samsung.com, Walmart)
  • T-Mobile for Business (Retail, SMB, Business Telesales, eCommerce)
  • Virtual Retail / Telesales (Individual liable accounts only)
  • Web (including My T-Mobile and T-Mobile app)
Paid lines required

At least 2 paid voice lines required

  • New customers must activate 3 new voice lines on their account
  • Existing customers are not eligible
Device purchaseNot required
New line activation

New voice line required

  • Lines added to the account via migration from Sprint, Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate planT-Mobile Essentials, Go5G, Business Unlimited Select, Advanced, Ultimate (2-5), or Go5G Business (2-5) rate plan required
Port-inNot required
Combinability
  • Carrier Freedom: YES
  • BreakFree or Keep and Switch: YES
  • Device offers on the same line: YES
  • T-Mobile Insider: YES
  • Service discounts already on the account like Exclusive Hometown, T-Mobile Work Perks: NO
  • Port-in credit offers: YES (excluding TFB: Q4 2022 $600/$300 PIC)
  • Other free line offers already on account: NO
To keep this free line credit
  • For one year after the offer's announce date (July 11, 2023), customers must maintain the same number of newly-activated voice (GSM) lines, which includes the free line. Example: An account activating 3 new voice lines on July 13, 2023, must maintain all 3 voice lines for 1 full year after.
  • After one year, customers must keep at least 2 paid voice lines AND the free new line that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free line credits.
Not available for
  • Contractor / Dealer accounts
  • T-Mobile for Business 6+ and 13+ voice line accounts 
  • T-Mobile for Business (Micro TEX, BTEX, SMB DE, Inside Sales (ISO), Enterprise, Government, Partner Solutions)
  • HSI-only accounts
  • Any rate plan (including Segemented plans) not included above
  • Migrations from Sprint biller
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $50.

  • The free line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.

Review & take action

  1. Go over the offer details and these advisements with your customer so they understand what to do to get and keep this offer:

     Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 2 paid voice line along with the new free voice line activated under this offer to keep the free line credits.

    If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activations.

 

T-Mobile for Business: Digital Checkout must be created and accepted within the promo period to qualify. 

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free line credits on their bill statement.
  • You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
  • The free line credits discount codes for this offer are 23Q33F, 23Q33P, and 23Q33S.
  • On August 24, 2023, the bill name was updated to Line Discount ID230236.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.

FAQs

Switch to T-Mobile on an eligible rate plan and get your third line Free! Paired with our Price Lock guarantee—that means we will NEVER raise the price of your rate plan for talk, text and data. Ever.

Since this offer requires a new voice line activation, customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Unfortunately, lines migrated from Sprint do not count towards the new line activation requirement, so customers can not receive this promotion on the migrated line.

Legal disclaimer: With monthly bill credits. Limited-time offer; subject to change. Qualifying credit, new account, and regular-rate Essentials, Go5G, Go5G Plus, or Business Unlimited plan required. Plus taxes & fees for Essentials & select Business Unlimited / Go5G Business plans; monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any voice lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, Price Lock); see FAQs at T-Mobile.com/plans.