EXPIRED: Line Discount ID230406: Voice: 3rd Line Free with New Lines

Line Discount ID230406 / SP056 

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Get a 3rd Line Free

New customers receive their 3rd voice line free (via monthly bill credits) when they activate a new account with at least 3 voice lines on a qualifying plan, including Go5G Next!

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Promo periodNovember 16, 2023 – January 10, 2024
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO)
Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • National Retail (Walmart, Samsung.com, Apple)
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Business Telesales, eCommerce, Inside Sales (ISO), SMB, Partner Solutions)
  • Virtual Retail / Telesales (Individual liable accounts only)
  • Web (including My T-Mobile and T-Mobile app)
Device purchaseNot required
New line activation

New voice lines required

  • Lines added to the account via migration from Sprint, Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate plan

Specific rate plan required

Customers activating on these plans will get the third line free – this includes Go5G Next!

Port-inNot required
Combinability
  • Carrier Freedom: YES
  • BreakFree or Keep and Switch: YES
  • Device offers on the same line: YES
  • T-Mobile Insider: YES
  • Service discounts like Exclusive Hometown, T-Mobile Work Perks: NO
  • AAA Member Port-in Offer: YES
  • Port-in Credit offers: YES (unless the specific PIC promo page states otherwise)
Not available for
  • Existing accounts
  • Government accounts
  • HSI-only accounts
  • Contractor / Dealer accounts
  • T-Mobile for Business 13+ voice line accounts 
  • T-Mobile for Business channels (SMB DE, Enterprise)
  • Military, First Responder, Unlimited 55, Promotional, and all other rate plans not included above
PayoutAutomatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period.

  • The free line bill credit starts within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
  • Customers on Essentials pay taxes on the free line.
Paid lines required

At least 2 paid voice lines required

Limits1 redemption per account
To keep this free or discounted line credit
  • For one year after the offer's announce date (November 14, 2023), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free or discounted line. 
    Example: A customer must activate 3 new voice lines to enroll. They must then maintain all 3 voice lines for 1 full year after November 14, 2023.
  • After one year, customers must keep at least 2 paid voice lines AND the free or discounted new line that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free or discounted line credits.

Review & take action

  1. Go over the offer details and these advisements with your customer so they understand what to do to get and keep this offer


    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free or discounted line credits if you cancel ANY voice lines on the account within one year including the new free or discounted line. After one year, you must keep at least 2 paid voice lines along with the new free or discounted voice line activated under this offer to keep the free/discounted line credit.

    If you cancel a voice line or change to an ineligible rate plan and lose your free or discounted line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activation.
     

T-Mobile for Business: Digital Checkout must be created and accepted within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free/discounted line credits on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The free/discounted line credits discount codes for this offer are 23Q47F, 23Q47P and 23Q47S.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.

FAQs

Customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions, or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free/discounted line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

For more FAQs, see Talking Points: Promotions.

Legal Disclaimer: With monthly bill credits. Limited-time offer; subject to change. Plus taxes & fees for Essentials & select Business Unlimited / Go5G Business plans; monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Qualifying credit, new account, and regular-rate Essentials, Go5G, Go5G Plus, Go5G Next, or Business Unlimited plan required. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any voice lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, Price Lock); see FAQs at T-Mobile.com/plans.