EXPIRED: Line Discount ID230405: Voice: Buy One, Get One Free with New Voice Lines

 Line Discount ID230405 / SP057

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Buy One, Get One Line Free

Existing customers (active as of November 14, 2023) get a free voice line via monthly bill credits when they activate 2 new voice lines on a qualifying plan, including Go5G Next! 

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Promo periodNovember 16, 2023 – January 10, 2024
Requirements New Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO)
Limits 1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • National Retail (Walmart, Samsung.com, Apple)
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Business Telesales, eCommerce, Inside Sales, SMB, Partner Solutions)
  • Virtual Retail / Telesales (Individual liable accounts only)
Device purchaseNot required
Paid lines required

At least 1 paid voice line required

  • Existing customers with no voice lines must activate 3 new voice lines on their account
  • Existing customers with 1+ voice line accounts must activate 2 new voice lines on their account
  • New customers: Voice: 3rd Line Free with New Lines

Exception: Paid lines that qualified customers for the previous offers do not count towards the required paid line counts:

  • Free Add-A-Line: This One's On Us!
  • 2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  • 2 AAL's for the Price of 1
New line activation

New voice lines required

  • Lines added to the account via migration from Sprint, COR or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate plan

Specific rate plan required

Check the eligibility of specific plan SOCs at the top of the page.

Port-inNot required
Combinability
  • Carrier Freedom: YES
  • BreakFree or Keep and Switch: YES
  • Device offers on the same line: YES, at activation only
  • T-Mobile Insider: YES
  • Exclusive Hometown, T-Mobile Work Perks: NO
  • Port-in credit offers: YES
  • Other free line offers already on account: YES
Not available for
  • New accounts
  • Prepaid
  • Contractor / Dealer accounts
  • T-Mobile for Business 13+ voice line accounts 
  • T-Mobile for Business (SMB DE, Enterprise, Government)
  • Military, First Responder, Unlimited 55, Promotional, and all other rate plans not included above.
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period.

  • The free line bill credit starts within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements. 
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
To keep this free line credit
  • For one year after the offer's announce date (November 14, 2023), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. 
    Example: An account with 2 active voice lines on November 14, 2023, must activate 2 new voice lines to enroll. They must then maintain all 4 voice lines for 1 full year after November 14, 2023.
  • After one year, customers must keep at least 2 paid voice lines AND the two lines added as part of this promotion (the paid line and free new line) that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free line credit.

Review & take action

  1. Go over the offer details and these advisements with your customer so they understand what to do to get and keep this offer:


    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free line credit if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 2 paid voice line along with the new free voice lines activated under this offer to keep the free line credit.

    If you cancel a voice line or change to an ineligible rate plan and lose your free line credit, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activation.

 

T-Mobile for Business: Digital Checkout must be created and accepted within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free line credit on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The free line credit discount codes for this offer are 23Q46F, 23Q46P, and 23Q46S.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that line was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

 

FAQs

Customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Customers who have a free/discounted line from a previous promo activated before this current promo was announced can keep that free/discounted line and participate in this new offer if:

  • They have at least 2 paid lines on their account.
  • Their rate plan is eligible for both promos.

 

Exception: Paid lines that qualified customers for the previous offers do not count towards the required paid line counts:

  • Free Add-A-Line: This One's On Us!
  • 2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  • 2 AAL's for the Price of 1

Legal disclaimer: With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing accounts (1-10 voice lines for most qualifying plans & 1-3 voice lines for Business Unlimited and Go5G Business customers). Qualifying credit and regular-rate Go5G, Go5G Plus, Go5G Next, Magenta, MAX, Essentials, ONE, Simple Choice 2GB, Go5G Business, or Business Unlimited plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, Price Lock); see FAQs at T-Mobile.com/plans.