EXPIRED: Line Discount ID230289: Targeted: Free Voice Line with New Lines

Line Discount ID230289 / SP055

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Targeted customers active as of November 15, 2023, and on eligible rate plans, who also have at least 2 paid voice lines and no more than one free or discounted line on their account, can get a free voice line (via monthly bill credits) when they activate 1 new voice line on a qualifying plan.

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Promo periodDecember 18 – 31, 2023
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO)

 

Important: Customers must have the "BYOD Line Discount ID230289" segment on their account in Atlas or Tapestry to qualify. Customers with no segment or "BYOD Line Discount ID230289 – INACTIVE / NOT VERIFIED" are not eligible. This promotion will not be present in NBA and you must check segmentation for eligibility.

Limits 1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Business Telesales, Inside Sales)
  • Virtual Retail / Telesales (Individual liable accounts only)
Device purchase

Not required. BYOD or FRP allowed; if purchased on EIP, RDC device promotions are not eligible on the free line.

New line activation
New voice line(s) required
  • Lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate planEligible SOCs listed above
Port-inNot required
Combinability
  • Carrier Freedom: YES
  • BreakFree or Keep and Switch: YES
  • Device promos on the same line: NO
  • T-Mobile Insider: YES
  • Service discounts already on the account like Exclusive Hometown, T-Mobile Work Perks: NO
  • Port-in credit promos: YES
  • Other free line promos already on account: YES - Note: Maximum of 1 existing free line allowed to qualify for this new promo. Accounts with 2 or more free lines already are not eligible.
Not available for
  • New accounts
  • Contractor / Dealer accounts
  • T-Mobile for Business 13+ voice line accounts 
  • T-Mobile for Business (SMB, SMB DE, Enterprise, Partner Solutions, eCommerce)
  • National Retail
  • Military, First Responder, Unlimited 55, Promotional, Go5G Next, and all other rate plans not included above
  • Accounts that already have 2 or more free lines
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period.

 

  • The free / discounted line bill credit starts within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
Paid lines required
At least 2 paid voice lines required
  • Existing customers with no voice lines are not eligible
  • Existing customers with 1 paid voice line are not eligible
  • Existing customers with 2+ paid voice lines must activate 1 new voice line on their account
  • New customers: See Voice: 3rd Line Discount with New Lines

 

Exception: Paid lines that qualified customers for these previous promos do not count towards the required paid line counts:

To keep this free or discounted line credit
  • For one year after the promo's targeted list pull date (November 15, 2023), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated line(s), which includes the free or discounted line. 
    Example: An account with 2 active paid voice lines on November 15, 2023, must activate 1 new voice line to enroll. They must then maintain all 3 voice lines for 1 full year after November 15, 2023.
  • After one year, customers must keep at least 2 paid voice lines AND the new free or discounted line added as part of this promotion to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free or discounted line credits.

Review & take action

  1. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:


    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

     You will lose the free or discounted line credits if you cancel ANY voice lines on the account within one year including the new free or discounted line. After one year, you must keep at least 2 paid voice lines along with the new free or discounted voice line activated under this promo to keep the free / discounted line credits.

     If you cancel a voice line or change to an ineligible rate plan and lose your free/discounted line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activation.

Having trouble?

This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free/discounted line credits on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The free / discounted line credits discount codes for this promo are 23Q48F, 23Q48P, and 23Q48S.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

FAQs

Customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this promo, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions, or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family / pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Customers who have a free / discounted line from a previous promo activated before this current promo was announced can keep that free / discounted line and participate in this new promo if:

  • They have at least 2 paid lines on their account.
  • Their rate plan is eligible for both promos.

Exception: Paid lines that qualified customers for the previous promos do not count towards the required paid line counts:

Go5G Next is a different plan, at a different price. The ability to be upgrade-ready every year, alongside the guarantee new and existing customers on the plan will always get the same great device deals are important features we built into the Go5G Next plan, which is why it's offered at a different price point than other plans.

For more FAQs, see Talking Points: Promotions.