EXPIRED: Line Discount ID180002: 2018 Q4 Third Line On Us

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Add 2 Voice lines, get a third line for free

For a limited time, customers with 1 paid Voice line on a qualified T-Mobile ONE plan can get a free Voice line when they activate 2 new Voice lines. New customers who add 2 Voice lines can get a third line for free!

Offer not available for existing customers who have more than 1 Voice line or customers on a 9+ plan after adding or activating new lines.

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Promo periodNovember 30, 2018 - February 21, 2019
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • NCC
  • T-Mobile for Business (including Individual Sole Proprietor)
  • Employee (T-Mobile, NonTMO, Contractor, Dealer)


Not available for accounts more than 1 Voice line.

Limits1 redemption per account
PayoutBill Credit

What's the deal?

The Season Of Free Continues here at T-Mobile! Join today and your 3rd line is Free; plus Netflix is on us! Spend the holidays with America’s Best Unlimited Network.

Already with T-Mobile? Add 2 lines to your single line and that 3rd line is FREE; plus you get Netflix on us! Isn’t it time your wireless carrier showed you a little love?

Customers must meet all the following requirements during the promo period:

Qualifying plansCustomers must be on a qualifying plan at the time of activation or set up a future-dated plan change during the promo period. Plan changes initiated after the promo period won't qualify customers.
Number of paid lines

New customers: 2 paid Voice Lines

Existing customers: 1 paid Voice line only

Add a line

New customers must activate at least 3 new Voice lines (2 paid lines and 1 free line).

Existing customers must add at least 2 new Voice lines to an existing account with 1 Voice line only.

  • The following lines / line types do not qualify:
    • MI, Wearable, DIGITS, LineLink, Nest, and SyncUP lines
    • Lines added to the account via COR or BAN-to-BAN moves
      • Customers performing a COR to open a new account using an existing T-Mobile line, who then add two brand new lines will qualify.
      • Existing customers with more than one paid voice line who release all but one via COR, will qualify after the BAN reflects only one paid voice line and two brand new voice lines are added to the account within the promotional period.
    • Lines converted from NCC/SCNC to normal Postpaid
    • Lines resumed from cancellation
    • Lines with $0 MRC
  • Future-dated activations, Ship-to activations, and T-Mobile for Business orders placed during the promo period qualify.
  • If customers canceled a line within 90 days, they are not eligible for this promotion.
  • If a customer canceled a single line account within 90 days, they can resume their single line account and add at least 2 Voice lines to qualify for the this promotion.
Port-inNot required
Device purchaseNot required
Payout type

Monthly bill credits for the line with the lowest MRC activated during the promo period, up to $30 / $35 (with / without AutoPay).

  • The free line bill credits start within 2 bill cycles from activation
  • Customers keep the credit for as long as they meet the promo requirements.
Limits

1 free Voice line maximum.

  • Not available for existing customers who have more than 1 Voice line or customers on a 9+ plan after adding or activating new lines for this promo.
  • Can be combined with other promos provided that any prior promos are compatible with the required rate plan
  • For one year after accepting this offer, customers cannot cancel any lines that were on the account when they enrolled in the offer.
  • After one year, customers must keep the paid AAL AND the free AAL that were activated to enroll in this offer in addition to a minimum of 1 other paid voice line.
  • No Install cancellations for lines other than the qualifying paid AAL line and free line will not impact the free line credits.
Combine with Carrier Freedom or #GetOutoftheRedYes, customers can combine this offer with Carrier Freedom/BreakFree or #GetOutoftheRed on same lines.
Channels

Available in all markets:

  • Care
  • Retail and TPR
  • T-Mobile for Business (Retail, Direct, Indirect)
  • Virtual Retail
  • Web
  • Wireless Advocates (Military, Costco)
Not available for
  • Prepaid
  • Lifeline
  • Accounts with 2+ voice lines
  • Activations / TOM / ship-to orders placed before November 26
  • 2 lines for $100 plans
  • Simple Choice plans
  • T-Mobile Essentials
  • T-Mobile ONE 9+ line plans
  • T-Mobile ONE Amplified plans
  • T-Mobile ONE Military plans
  • T-Mobile ONE Unlimited 55+ plans

Review & take action

  1. Explain promo details under What's the deal.
  2. For existing customers, confirm they are on a qualifying plan and have only 1 Voice line:
  3. Review these advisements with your customers and make sure your customer understands:

    New customer: To get this offer, you must activate at least 3 new Voice lines of service on a qualified T-Mobile ONE Family plan during the promotional period.
    Existing customer: To get this offer, you must have single Voice line account and activate at least 2 new Voice lines of service on a qualified T-Mobile ONE Family plan during the promotional period.
    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
    You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.
    You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep at least 1 paid Voice line along with the paid Add a line and free line activated under this offer to keep the free line credits.
    If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
    If you migrate to Magenta, Magenta MAX, or T-Mobile For Business 13+ rate plans after the promo period, you will be allowed to keep your free line.
  4. Processing the required activations/AALs and start any port-in requests.
    T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.


Customers are automatically enrolled within 24 hours of qualification.

Having trouble?

Follow Missing free line / rate plan credits on Promotional credit issue handling.

Keeping the free line credit

  • Customers must keep their account in good standing (not delinquent) with the lines active to receive the free line credits.
    • For one year after accepting this offer, customers will lose the free line credits if they cancel any lines that were on the account when they enrolled in the offer. Exception: No Install cancellations
    • After one year, they can cancel lines but they must keep at least 1 paid voice line AND the paid AAL line and free line activated under this offer to keep the credits.
  • If a customer loses the free line credits because of a line cancellation or a change to an ineligible plan, they can resume the canceled lines or change to a qualifying plan within 90 days to get the credits back.
  • If the account is suspended for non-payment, the free line credits will stop. Once the account is restored, the free line credits will resume.
  • After the promotional period ends, customers can add additional lines to their account and keep their free line.
  • Customers will not receive the free line credits they may have missed when canceled, suspended, or on an ineligible plan.
  • Mobile number changes and port-ins don't impact the free line credits.

Reminders

  • You can only see the free line credits in Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
  • The free line credits display on the bill as Fall 18 Add 1 Get 1 Line / Line Discount ID180002. The discount codes for this offer are 183LFB, 183LFBA, and 183LF.
  • On August 24, 2023, the bill name was updated to Line Discount ID180002.
  • Customers are responsible for all taxes and fees on free lines, if applicable.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G / Go5G Plus / Go5G Next rate plan will maintain this promo.
  • Offer ID: DOC-446007 / PR210502 / BGS05
  • Paid lines that qualified customers for the below historical offers do not count towards the required paid line counts:

FAQs

New customers, current customers and employees are eligible to receive this offer as long as they are on a qualifying T-Mobile ONE plan, have only one paid voice line, and have an account in good standing. This offer is valid on new and existing accounts with a maximum of 8 voice lines.

You can always add additional paid lines to your account after the promotion ends.

If you cancel service on any of your lines within 12 months or migrate to an ineligible plan, you'll lose the monthly bill credit for the free line. Additionally, if you cancel service on the line receiving the bill credits, you will lose the monthly bill credit for the line.

Converting from a prepaid line to a line on a postpaid account can count as a qualified AAL's for this offer.

Converting from NCC/SCNC to postpaid does not count as a qualified AAL's for this offer.

No, this promotion is only available with T-Mobile ONE.

Yes, after you activate with this offer, you can also take advantage of the ONE Plus Family discount.

No, to get 1 free line, as an existing customer, you may only have one paid T-Mobile ONE voice line and then you will need to add two additional voice lines to your account, of which one will be eligible to be free with monthly bill credits. You must maintain all of these lines in order to keep the discount.

To be eligible for this offer, you may only have one paid T-Mobile ONE voice line and then you will need to add two additional voice lines to your account, of which one will be eligible to be free with monthly bill credits. You must maintain all of these lines in order to keep the discount.

No, this offer only allows one additional free voice line per account.

You would need to add two additional voice lines, of which one would be free with monthly bill credits.

If the account is past due but active, your free line credit will remain. If you are past due and suspended, your offer credit is also suspended and will resume once the account is back in active status.

Yes, this offer is available for customers who qualify for Business Family Discounts if you meet the qualifications after adding two new lines.

We’re constantly working to provide the best value to all our customers. That’s why we’re excited about included features like Netflix On Us and thanking you every week with T-Mobile Tuesdays. Though this particular promotion may not be a good fit, we’re running new offers all the time.

No. If you're an eligible customer type, you can activate lines at different times as long as they are all completed during the promo period. For example, if you're a brand-new customer and only activated 2 lines on December 19, you can become eligible by adding thefinal required 3rd line as long as it's done before the offer expires. Had the initial two lines been activated prior to the start of the promo period, they would not be eligible towards the offer since the customer would have more than 1 line as an existing account.