IoT ID250532 / SP145
Get one ON US on a discounted $2/month plan
Get a SyncUP TRACKER line for $2 per month, per line, (via monthly bill credits and AutoPay) when you purchase a SyncUP TRACKER 2 on EIP, activate a new line on an eligible rate plan, and combine this promo with SyncUP: Free TRACKER with new TRACKER line. Customers may purchase and activate up to 12 trackers and receive the promotional credits.
| Promo period | September 4, 2025 – October 1, 2025 |
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| Requirements | Device Purchase, New Line Activation, Specific Rate Plan |
| Eligible customers |
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| Limits | 12 SyncUP TRACKERS and service discount per account |
| Payout | Bill Credit (+ RDC from 2023 SyncUP Tracker P1) |
| Eligible channels |
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|---|---|
| Device purchase |
Must purchase on EIP |
| New line activation | New IoT line required for each SyncUP TRACKER device purchased
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| Rate plan | SyncUP TRACKER 2 (TE) rate plan required
Check the eligibility of specific plan SOCs at the top of the page.
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| Combinability |
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| Limits | 12 SyncUP TRACKERS and associated service discount per account To keep this discounted line credit:
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| Not available for |
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| Payout | Automatic enrollment in monthly bill credits for one SyncUP TRACKER line activated during the promo period.
For RDC promo payout: Offer combinable with 2023 SyncUP Tracker P1: SyncUP: Free TRACKER with new TRACKER line to reduce cost of SyncUP TRACKER device to $0 after RDC.
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You'll receive the offer value as monthly credits on each eligible SyncUP TRACKER line. Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
If you cancel a SyncUP TRACKER line or change to an ineligible rate plan and lose your credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
For the device portion of this promo: Your promotional credits will be paid out for the full term of the EIP with no means to speed up their payout. Additionally, you must maintain the line of service and the EIP tied to the promotion to receive the full value of the promo. If either is closed or canceled, the monthly credits will stop.
For the device portion of this promo: If you have a larger down payment, you may see a second bill credit with the same description on your bill. We apply this second bill credit to make up the difference for your higher out of pocket expense when your required down payment is greater than the offer value.
2. Confirm customer is on, or changing to, a qualifying rate plan from the list above.
3. Help customers place their device orders on EIP with required new line activation(s).
Retail: Do NOT call the RSL to request Temp Double of the customer’s available ECL to make the customer eligible for the promo . These requests will be denied. Review Store issue resolution and support before engaging RSL for additional support.
Check out Key Features, Improvements, and the The Right Way to Sell Trackers.
Core Value Proposition
| Coming Soon
| The Right Way to Sell Trackers
Do it The Right Way. Tracker lines should be positioned as an added value to the customer and never as a required component of a customer's rate plan. |
This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Line / Service Promotional Credit Issues Handling.
Customers shouldn't cancel an existing IoT line with the intention of replacing it with a newly activated IoT line to take advantage of this offer, even if the cancellation happens after the new IoT line activation.
Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.
Yes, the new TRACKER's EIP must be associated with the new line activated for this promo in order to qualify.
Customers can only have one RDC promo attached to an active EIP. They may have multiple RDCs on the same line if they are attached to separate EIPs.
Check Recurring Device Credits (RDC) for more details on multiple RDCs on the same line.
Yes, this promotion requires the purchase and activation of at least 1 TRACKER line to qualify.
Customers who enroll in a device promotion need to maintain the line of service and EIP tied to the promotion to receive the full value of their promo, but if either is closed or canceled, the monthly credits will stop.
For more FAQs, see Talking Points: Promotions.
Legal Disclaimer: Via monthly bill credits with the purchase of a SyncUP Tracker device. Limited time; subject to change. Qualifying credit, AutoPay, & new line ($10+/mo. with Autopay; plus taxes/fees) required. If you have cancelled lines in past 90 days, you may need to reactivate them first. Discount via monthly bill credits; line on promo must be active and in good standing to receive credits. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. AutoPay discount requires bank account or debit card, otherwise $4/mo./line. May not be reflected on first bill. Max 12/account. May not be combinable with some offers, discounts, or promotions.
