EXPIRED: SyncUP: $1 TRACKER Line with New TRACKER

IoT ID250162 / SP123

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Get one FREE

Get a SyncUP TRACKER line for $1 per month, per line, (via monthly bill credits and AutoPay) when you purchase a SyncUP TRACKER or SyncUP Tracker 2 on EIP, activate a new line on the SyncUP TRACKER rate plan, and combine this promo with SyncUP: Free TRACKER with new TRACKER line. Customers may purchase and activate up to 12 trackers and receive the promotional credits.

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Promo periodFebruary 20 – April 2, 2025
RequirementsDevice Purchase, New Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Business w/ SSN) 
  • Employee (T-Mobile, Non-TMO)
Limits12 SyncUP TRACKERS and service discount per account
PayoutBill Credit (+ RDC from 2023 SyncUP Tracker P1)

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail and Virtual Business Sales)
  • Virtual Retail
  • Digital (My T-Mobile and T-Life app)
Device purchase

SyncUP TRACKER or SyncUP TRACKER 2

Must purchase on EIP

New line activation

New IoT line required for each SyncUP TRACKER device purchased

  • Customers are required to have a minimum of one voice line to be eligible to add a SyncUP TRACKER to their account. If customers are activating a new BAN, activate the voice line(s) separately before adding the SyncUP TRACKER line.
  • Lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled an IoT line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new IOT line to qualify.
Rate planPlan / Feature from SOC Group #63 (Most SyncUP TRACKER plans) required
Combinability
  • Carrier Freedom: NO
  • BreakFree or Keep and Switch: NO
  • Rebate or Service Offers on the same line: NO
  • RDC offers on the same line: NO (other than 2023 SyncUP Tracker P1)
  • Service discounts already on accounts like Insider, Exclusive Hometown, T-Mobile Work Perks: YES
  • Port-in credit offers: NO
Not available for
  • Contractor / Dealer accounts
  • Employee Mobile Service Discount benefits
  • T-Mobile for Business (Micro TEX, BTEX, SMB DE, SMB, Enterprise, Partner Solutions, eCommerce, Government)
  • Certified Pre-Owned (CPO) device purchases
  • Full Retail Price (FRP) purchases
  • JUMP! or JUMP! On Demand (JOD) upgrades
  • Standard upgrades on existing lines
  • Existing SyncUP TRACKER lines migrating to new rate plans
Payout
Automatic enrollment in monthly bill credits for one SyncUP TRACKER line activated during the promo period.
  • With AutoPay: $1 / line = $10 Tracker line - $5 Autopay discount - $4 Tracker line discount
  • Without AutoPay: $2 / line = $10 Tracker line - $8 Tracker line discount
    Note: AutoPay customers may receive a maximum of 8 AutoPay discounts per account. If the customer reaches the limit (8), then they will receive the discount without AutoPay price on the additional lines over 8.

Offer combinable with 2023 SyncUP Tracker P1: SyncUP: Free TRACKER with new TRACKER line to reduce cost of SyncUP TRACKER device to $0 after RDC.

Customers who enroll in a device promotion must maintain line of service and EIP tied to the promotion to receive the full value of the offer. If either is closed or cancelled, the monthly credits will stop.

Customers must meet all requirements to get enrolled within 14 days of the initial qualifying event. For example, if a customer wants to participate in this promo but they only activate the SyncUP line, the equipment purchase must be completed within 14 days to get enrolled.

Limits

12 SyncUP TRACKERS and associated service discount per account

To keep this discounted line credit:

  • To validate eligibility, a customer’s total number of active SyncUP TRACKER lines was captured on the promo's announce date of (February 18, 2025). We add the number of newly-activated SyncUP TRACKER lines required for this promo, which includes the free/discounted line, to this number. That final, combined number of active SyncUP TRACKER lines must be maintained for at least 1 year after enrollment to continue receiving credits. 
    Example: An account with 2 active SyncUP TRACKER lines on February 18, 2025, must activate 1 new SyncUP TRACKER line to enroll, and they do so on February 24, 2025. They must then maintain all 3 SyncUP TRACKER lines for 1 full year after promo enrollment (February 24, 2026).
  • After 1 year of enrollment, customers must keep the free/discounted new line that was activated to enroll in this promo to continue to receive the credit.
  • No Install cancellations for SyncUP TRACKER lines will not impact the discounted line credits.
  • Other line type cancellations including Voice, MI, or T-Mobile Internet will not impact the discounted line credits.

Review & take action

  1. Go over the offer details and these advisements with your customers so they understand what to do to get and keep this offer:

    You'll receive the offer value as monthly credits on each eligible SyncUP TRACKER line. Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
    If you cancel a SyncUP TRACKER line or change to an ineligible rate plan and lose your credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
    Your promotional credits will be paid out for the full term of the EIP with no means to speed up their payout. Additionally, if you are enrolling July 1, 2024, or later, you must maintain the line of service and the EIP tied to the promotion to receive the full value of the offer. If either is closed or cancelled, the monthly credits will stop.
    If you have a larger down payment, you may see a second bill credit with the same description on your bill. We apply this second bill credit to make up the difference for your higher out of pocket expense when your required down payment is greater than the offer value.
  2. Confirm customer is on, or changing to, a qualifying rate plan from the list above.
  3. Help customers place their device orders on EIP with required new line activation(s).
    • Important: The new device EIP must be associated with the new activation.
    •  For ship-to orders, verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 48 hours, or their order will be canceled.

Retail: Do NOT call the RSL to request Temp Double of the customer’s available ECL to make the customer eligible for the offer. These requests will be denied. Review Retail Support Line (RSL) before engaging RSL for additional support.

T-Mobile for Business: Digital Checkout, including any EIP agreements that may be required, must be created and accepted within the promo period to qualify. 

The Right Way to Sell Trackers

Check out Key Features, Improvements, and the The Right Way to Sell Trackers.

Core Value Proposition

  • Connected on T-Mobile's network vs only Bluetooth device's network (e.g., Airtags) for peace of mind to track anywhere, anytime. Other trackers only work when someone else’s phone is near your item when you want to find it.
  • Live Tracking enables real-time location updates.
  • Set boundaries and receive Geofence Alerts when the boundaries are crossed. 
    • Let T-Mobile watch your item for you and alert you when something is off. 
    • Set boundaries anywhere and receive Geofence alerts when boundaries are crossed.
  • Leading Value at only $24 2-year cost of ownership (vs $29 on average for Airtags) w/ $1 MRC.

Coming Soon

  • Significant enhancements to battery life before SyncUP Tracker needs recharging.

The Right Way to Sell Trackers

  1. Validate customer interest.
  2. Sell the device.
  3. Activate the rate plan.
  4. Onboard the customer on T-Life.

Do it The Right Way. Tracker lines should be positioned as an added value to the customer and never as a required component of a customer's rate plan.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • All qualification details must be clearly and accurately communicated with customers to ensure they understand the promotion eligibility requirements.
  • Never add additional lines or features without the customer's consent.
  • For additional support, see SyncUP TRACKER issues and support.
  • Customers are required to have a minimum of one voice line to be eligible to add SyncUP TRACKER to their account. If customers are activating a new BAN, activate the voice line(s) separately before adding the SyncUP TRACKER line.
  • Customers can find the Promo code and Bill name on their bill statement and t-mobile.com/offers/promotionaloffers.
  • You can see the line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). 
  • The line credit discount code for this offer is 25Q13S.
  • Promo available in NBA.

FAQs

Customers shouldn't cancel an existing IoT line with the intention of replacing it with a newly activated IoT line to take advantage of this offer, even if the cancellation happens after the new IoT line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

Yes, the new TRACKER's EIP must be associated with the new line activated for this promo in order to qualify.

Yes, this promotion requires the purchase and activation of at least 1 TRACKER line to qualify.

Customers who enroll in a device promotion starting July 1, 2024, need to maintain the line of service and EIP tied to the promotion to receive the full value of their offer, but if either is closed or cancelled, the monthly credits will stop. If a customer enrolled prior to July 1, 2024, they will not be subject to these updates. For more info about how RDCs work, see Recurring Device Credits (RDC).

Legal Disclaimer: Via monthly bill credits with the purchase of SyncUP Tracker device. Limited time offer; subject to change. Qualifying credit, AutoPay, & new line required. If you have cancelled lines in past 90 days, you may need to reactivate them first. Discount via monthly bill credits; must be active and in good standing to receive credits. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. AutoPay discount requires bank account or debit card, otherwise $5 more/line/mo. May not be reflected on first bill. Max 12/account. May not be combinable with some offers or discounts.