EXPIRED: Internet ID250326: Targeted: $10 off Home Internet

Internet ID250326 / HSICARE10

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Stay and Save: $10/month credit for retained T-Mobile Home Internet service

Targeted T-Mobile Home Internet customers who contact T-Mobile and state they wish to disconnect the service can be offered a $10 bill credit per month if they are willing to retain their service. Important: This is a reactive save credit and should only be offered to customers who are targeted in NBA.

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Promo periodApril 16 / June 11 – September 30, 2025
RequirementsRetain Service, Specific T-Mobile Home Internet Rate Plan
Eligible customersPostpaid (must have NBA treatment present)
Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channelsConsumer Care
Rate plan

Must be on one of the following T-Mobile Home Internet rate plans ($45 or higher MRC):

  • HMHITE
  • HMHITI
  • HIHMTI
  • HINTMTI
  • HMHIPLSTE
  • HMHIPLSTI
  • HSIHMTE
  • HSIHMTI
  • HSIULTTE
  • HSIULTTI
  • PROHMITTI
CombinabilityCombinable with all other promotions EXCEPT other recurring T-Mobile Home Internet save credits or Home Internet Save plan (Care Only)
Limits

1 redemption per account

Not available for
  • Contractor / Dealer accounts
  • T-Mobile for Business accounts
  • Retail channels
  • Digital channels
  • Rate plans with an MRC less than or equal to $35
PayoutReceive offer value of $10 off per month bill credit (as long as customer continues to remain active and meet offer requirements). 

Review & take action

  1. Use Retention guide & cancel steps to respond to and offer relevant solutions. 
  2. If the customer still wants to cancel, offer a $10 credit per month as a Save offer. 
  3. If they accept, apply a subscriber discount of $10 using the promo code HSICARE10. Apply the discount to the eligible T-Mobile Home Internet line using the Discounts: Samson process (Page Options> Subscriber Discount > Insert the code into a field): HSICARE10 (SOC Description: Internet ID250326).


  4. Note: Even if the SOC is applied to multiple lines on the account, only one line will be eligible for the credits.
  5. Thank the customer for keeping their service active and set the following expectations:
    • The internet line must remain active for the remainder of the credits to apply.
    • Automatic credits will begin in 1-2 bill cycles and pay out for as long as you continue to meet the offer requirements.

 

Positioning

“I totally understand your concerns, and I want to make sure you’re getting the absolute best value. Right now, you’re eligible for a $10 monthly loyalty discount —that’s $120 a year, just for staying with us. This isn’t something everyone gets, and once it’s gone, it’s gone.”

“Before we go through with canceling, I want to let you know about a unique loyalty credit we have for select customers. It gives you $10 off every single month as long as you don’t cancel your internet. Most providers raise their rates over time; we’re giving you locked-in/5-year guarantee savings that others just don’t offer.”

“This $10 off offer is our way of saying thank you for being with T-Mobile, we only reward our best customers. This one is simple—no hoops to jump through, no expiration. Just a reliable, ongoing discount. If you leave, you will not get this special offer again and we have a long wait list to get our service again.”

“If I apply this $10 off today, it locks in permanently unless the plan is changed or cancelled. This is the kind of deal that’s not guaranteed to come back later—can we go ahead and secure this savings for you now?”

Refer to T-Mobile Positioning & Competitive Overview to highlight benefits of T-Mobile.

Having trouble?

Continue with the steps outlined above in Review & take action. For any other issues, engage your leadership for support. 

Reminders

  • This promo is only available to offer by Consumer Care and should only be offered on a reactive basis if a customer has eligible NBA treatment and is requesting to cancel a qualifying T-Mobile Home Internet line.
  • This discount will not reapply if the plan is changed or if the customer cancels service. 
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • All qualification details must be clearly and accurately communicated with the customer to ensure they understand the promotional eligibility requirements.
  • Never add additional lines or features without the customer's consent.
  • This promo will not display in the Frontline Promo Dashboard.