EXPIRED: Internet ID240386: $20 off Unlimited with Voice line and New Internet Line

Internet ID240386 / SP098 

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Free Home Internet Plus Upgrade

Get Home Internet Plus for $50 a month or unlimited T-Mobile Internet for $40 a month (via $20 monthly bill credit and $5 AutoPay discount) when you have or activate a voice line on any plan and activate a new T-Mobile Internet line on an eligible Unlimited plan.

  •  Get our best performing Home Internet solution for just $50/mo: 
    • Activate new Home Internet and get a free upgrade to Home Internet Plus when you have any voice line. For, just $50 per month get our latest 5G Gateway, a mesh unit to get expanded Wi-Fi coverage and reliable speeds throughout your home, and 24/7 tech support for connected device issues in your home—at no extra cost compared to our typical price with any voice line. 
  • Get Home Internet for only $40:
    • No need for all the extra features of Home Internet Plus? We got you covered with a $20 savings off our standard Home Internet plan.  Just $40 per month for unlimited Home Internet when you have any voice line. 
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Promo periodAugust 1 - December 13, 2024
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO)
     

Customers must have an eligible address:

Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail)
  • Virtual Retail
  • Web (including My T-Mobile and T Life)
Device purchase

Not required

T-Mobile provides the Internet Gateway at no cost.

New line activation

New Internet line required

Customers must also have or activate at least 1 voice line.
Note: Lines receiving any discount except Insider cannot be used as the qualifying voice line (e.g. lines receiving Exclusive Hometown Discount or Magenta Complete service discounts cannot be used as the qualifying voice line). Customer must have at least one voice line on the account that is not receiving a discount to qualify.

Customers must have an eligible address.

  • Consumers: Check address eligibility
  • Small Business customers: Check address eligibility
  • Internet lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer cancelled an Internet line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new Internet line to qualify.
Rate planUnlimited Internet plan required for new Internet line
Trade-inNot required
Port-inNot required
Combinability
  • Carrier Freedom on the account: YES
  • Break Free or Keep and Switch on the account: YES
  • T-Mobile Insider Promo on the account: YES
  • Internet Contract Freedom: YES
  • T-Mobile Work Perks: YES, for accounts with 2+ voice lines
  • Rebates: YES
  • Other Internet service discounts on the same line: NO
  • Lines receiving Exclusive Hometown Discount (HTD) cannot be used as the qualifying voice line. Customer must have at least one voice line on the account that is not receiving HTD to qualify.
Not available for
  • Contractor / Dealer accounts
  • T-Mobile for Business (Micro TEX, BTEX, SMB DE, Business Telesales, Virtual Business Sales, SMB, Enterprise, Government, Partner Solutions)
  • T-Mobile for Business 13+ line accounts
  • Existing Internet lines
  • Puerto Rico Internet plans
Payout

Automatic enrollment in monthly bill credits for the Internet line activated on a qualifying plan during the promo period.

  • The line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.

Review & take action

  1. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

     Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    If you cancel the new Internet or required voice line, or change to an ineligible rate plan, you will lose your bill line credits. You have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer has at least 1 voice line.
  3. Help customers place their new Internet on a qualifying Internet Unlimited plan and voice line activation, if needed.

Having trouble?

This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • Customers can find the Promo code and Bill name and their line credit on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The free/discounted line credit discount code for this promo is 24HSI20Q3.

FAQs

Customers shouldn't cancel an existing Internet line with the intention of replacing it with a newly activated Internet line to take advantage of this promo, even if the cancellation happens after the new Internet line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

For more FAQs, see Talking Points: Promotions.

Legal Disclaimer:

Free upgrade to Home Internet Plus with any voice line. $20 discount also available on new 5G Home Internet with any voice line. Disclaimer: Free upgrade via $20 monthly bill credit. Limited-time offer; subject to change. Qualifying credit, nationally-available postpaid voice line, and new unlimited Home Internet Plus line required. If you have cancelled Internet lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combined with some offers or discounts (e.g., Price Lock); see FAQs at TMobile.com/plans.

Get $20/month off Home Internet with any voice line. While you maintain any nationally-available postpaid voice line. Disclaimer: With $20 monthly bill credit. Limited-time offer; subject to change. Qualifying credit, voice line, and new unlimited Internet line required. If you have cancelled Internet lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combined with some offers or discounts (e.g., Price Lock); see FAQs at T-Mobile.com/plans.