EXPIRED: Internet ID240113: $20 off Unlimited with Voice Line and New Internet Line

Internet ID240113 / SP079

.promocard .card--promo .cardPromo .card__content[data-guid="promocard-19d97f4e15"] { --card--va: stretch; --card--ha: flex-start; --card--text-align: inherit; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-19d97f4e15"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-19d97f4e15"] ol{ } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-19d97f4e15"] { --card--text-align: inherit; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-19d97f4e15"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-19d97f4e15"] ol{ } .promocard .cmp-modal[data-guid="promocard-19d97f4e15-modal"] { @media (min-width: 768px){ } }

Promo period	June 13 – July 1, 2024
Requirements	New Line Activation, Specific Rate Plan
Eligible customers	Postpaid T-Mobile for Business 1-12 voice lines only (including Business w/ SSN) Employee (T-Mobile, Non-TMO) Customers must have an eligible address. Consumers: Check availability here Small Business customers: Check availability here
Limits	1 redemption per account
Payout	Bill Credit

What's the deal?

Eligible channels	Consumer Care Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To T-Mobile for Business (Retail) Virtual Retail Web (including My T-Mobile and T-Mobile app)
Device purchase	Not required T-Mobile provides the Internet Gateway at no cost.
New line activation	New Internet line required Customers must also have or activate at least 1 voice line. Note: Lines receiving any discount except Insider cannot be used as the qualifying voice line (e.g. lines receiving Work Perks, Exclusive Hometown Discount, or Magenta Complete service discounts cannot be used as the qualifying voice line). Customer must have at least one voice line on the account that is not receiving a discount to qualify. Customers must have an eligible address. Consumers: Check availability here. Small Business customers: Check availability here. Internet lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement. If a customer cancelled an Internet line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new HSI/SBi line to qualify.
Rate plan	Use SOC tool to determine plan eligibility. Unlimited Internet plan required Eligible voice line plan required
Trade-in	Not required
Port-in	Not required
Combinability	Carrier Freedom: YES Break Free or Keep and Switch on the account: YES T-Mobile Insider Offer on the account: YES Internet Contract Freedom: YES Rebates: YES Other Internet service discounts on the same line: NO Lines receiving any discount except Insider cannot be used as the qualifying voice line (e.g. lines receiving Work Perks, Exclusive Hometown Discount, or Magenta Complete service discounts cannot be used as the qualifying voice line). Customer must have at least one voice line on the account that is not receiving a discount to qualify.
Not available for	Contractor / Dealer accounts T-Mobile for Business (Micro TEX, BTEX, SMB DE, Business Telesales, Virtual Business Sales, SMB, Enterprise, Government, Partner Solutions) T-Mobile for Business 13+ line accounts Existing Internet lines
Payout	Automatic enrollment in monthly bill credits for the Internet line activated on a qualifying plan during the promo period. The line bill credits start within 2 bill cycles from activation. Customers keep the credit for as long as the meet the promo requirements.

Review & take action

Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:
Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

If you cancel the new Internet or required voice line, or change to an ineligible rate plan, you will lose your bill line credits. You have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
Confirm customer has at least 1 voice line that is on or is changing to a qualifying voice rate plan and that they have an Internet line on a qualifying plan from the Internet rate plan section in the table above, or help customers place their order(s) with required Voice line and/or Internet line.

Having trouble?

This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

Customers can find the Promo code and Bill name and their free line credits on their bill statement.
You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
The line credit discount code for this promo is 24Q1HSI20.
This promo is for a limited time only and subject to change and should be communicated to customers in this way.

FAQs

Customers shouldn't cancel an existing Internet line with the intention of replacing it with a newly activated Internet line to take advantage of this offer, even if the cancellation happens after the new Internet line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions, or discuss device price points. Driving CHURN to close sales is not the right thing to do.

For more FAQs, see Talking Points: Promotions.

Legal Disclaimer: While you maintain any nationally-available postpaid voice line. With $20 monthly bill credit. Limited-time offer; subject to change. Qualifying credit, voice line, and new unlimited Internet line required. If you have cancelled Internet lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combined with some offers or discounts (e.g., Price Lock); see FAQs at T-Mobile.com/plans.