EXPIRED: Internet ID240095: $20 off Unlimited with Voice line on Go5G Plus/Next and New Internet Line

Internet ID240095 / SP075

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Promo period	January 18 – July 31, 2024
Requirements	New Line Activation, Specific Rate Plan
Eligible customers	Postpaid T-Mobile for Business 1-12 lines (including Business w/ SSN) Employee Accounts (TMO, Non-TMO) Customers must have an eligible address. Consumers: Check address eligibility. Small Business customers: Check address eligibility.
Limits	1 redemption per account
Payout	Bill Credit

What's the deal?

Eligible channels	Consumer Care Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To T-Mobile for Business (Retail) Virtual Retail / Telesales (Individual liable accounts only) Web (including My T-Mobile and T-Mobile app)
Device purchase	Not required T-Mobile provides the Internet Gateway at no cost.
New line activation	New Internet line required. Customers must also have or activate at least 1 voice line. Note: Lines receiving Exclusive Hometown Discount (HTD) cannot be used as the qualifying voice line. Customer must have at least one voice line on the account that is not receiving HTD to qualify. Customers must have an eligible address. Consumers: Check address eligibility Small Business customers: Check address eligibility Internet lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement. If a customer cancelled an Internet line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new Internet line to qualify.
Rate plan	Unlimited Internet plan from the list below required for new Internet line
Trade-in	Not required
Port-in	Not required
Combinability	Carrier Freedom on the account: YES Break Free or Keep and Switch on the account: YES T-Mobile Insider Promo on the account: YES Internet Contract Freedom: YES T-Mobile Work Perks: YES, for accounts with 2+ voice lines Rebates: YES Other Internet service discounts on the same line: NO Lines receiving Exclusive Hometown Discount (HTD) cannot be used as the qualifying voice line. Customer must have at least one voice line on the account that is not receiving HTD to qualify.
Not available for	Contractor / Dealer accounts T-Mobile for Business (Micro TEX, BTEX, SMB DE, Business Telesales, Virtual Business Sales, SMB, Enterprise, Government, Partner Solutions) T-Mobile for Business 13+ line accounts Existing Internet lines Puerto Rico Internet plans
Payout	Automatic enrollment in monthly bill credits for the Internet line activated on a qualifying plan during the promo period. The line bill credits start within 2 bill cycles from activation. Customers keep the credit for as long as they meet the promo requirements.

Review & take action

Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

If you cancel the new Internet or required voice line, or change to an ineligible rate plan, you will lose your bill line credits. You have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
Confirm customer has at least 1 voice line that is on or is changing to a qualifying voice rate plan.
Help customers place their new Internet on a qualifying Internet Unlimited plan and voice line activation, if needed.

Having trouble?

This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines.
For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

This promo is for a limited time only and subject to change and should be communicated to customers in this way.
Customers can find the Promo code and Bill name and their line credit on their bill statement.
You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
The line credit discount code for this promo is 24HSI20Q1.
This promotion includes Price Lock.

FAQs

Customers shouldn't cancel an existing Internet line with the intention of replacing it with a newly activated Internet line to take advantage of this promo, even if the cancellation happens after the new Internet line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions, or discuss device price points. Driving CHURN to close sales is not the right thing to do.

For more FAQs, see Talking Points: Promotions.

Legal disclaimer: With $20 monthly bill credit. Limited-time offer; subject to change. Qualifying credit; Go5G Next, Go5G Plus, Magenta MAX, or equivalent voice line; and new unlimited Internet line required. If you have cancelled Internet lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combined with some offers or discounts (e.g., Price Lock); see FAQs at T-Mobile.com/plans.