EXPIRED: Internet ID230409: $45 Unlimited with Voice Line and New HSI Line

Internet ID230409 / SP060

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Get High Speed Internet (HSI) for $45 a month (via $5 monthly bill credit and $5 AutoPay discount) when you have or activate a voice line and activate a new HSI line on an eligible HSI Unlimited plan.

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Promo periodNovember 30, 2023 – January 17, 2024
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 lines (including Business w/ SSN)
  • Employee (TMO, Non-TMO)


Customers must have an eligible address.

Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail)
  • Virtual Retail / Telesales (Individual liable accounts only)
  • Web (including My T-Mobile and T-Mobile app)
Device purchaseNot required

T-Mobile provides the Internet Gateway at no cost.
New line activation

New High Speed Internet (HSI) line required.
Customers must also have or activate at least 1 voice line. 

Customers must have an HSI eligible address.

  • HSI lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
     
  • If a customer cancelled an HSI line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new HSI line to qualify.
Rate plan

Unlimited HSI plan SOC required for new HSI line

Trade-inNot required
Port-inNot required
Combinability
  • Carrier Freedom/Break Free or Keep and Switch on the account: YES
  • T-Mobile Insider Offer on the account: YES
  • Internet Contract Freedom: YES
  • Rebates: YES
  • HSI: $30 Unlimited HSI with Voice Line on Go5G Plus: NO
  • Other HSI service discounts on the same line: NO
Not available for
  • Contractor / Dealer accounts
  • T-Mobile for Business (Micro TEX, BTEX, SMB DE, Business Telesales, Inside Sales, SMB, Enterprise, Government, Partner Solutions)
  • T-Mobile for Business 13+ line accounts
  • Existing HSI lines
Payout

Automatic enrollment in monthly bill credits for the HSI line activated on a qualifying plan during the promo period.

  • The line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements. 

Review & take action

  1. Go over the offer details and these advisements with your customer so they understand what to do to get and keep this offer:

      Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    If you cancel the new HSI or required voice line, or change to an ineligible rate plan, you will lose your bill line credits. You have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer has at least 1 voice line that is on or is changing to a qualifying voice rate plan.
  3. Help customers place their new HSI on a qualifying HSI Unlimited plan and voice line activation, if needed.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their line credit on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The line credit discount code for this offer is 23HINT5Q4.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • This promotion includes Price Lock.
  • Rate plan changes to new Home Internet Plus plans will keep this discount.

FAQs

Customers shouldn't cancel an existing HSI line with the intention of replacing it with a newly activated HSI line to take advantage of this offer, even if the cancellation happens after the new HSI line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

For more FAQs, see Talking Points: Offers.

Legal Disclaimer: With a qualifying voice line. With $10 monthly bill credit. Limited-time offer; subject to change. Qualifying credit, voice line, and new Internet line required. If you have cancelled Internet lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combined with some offers or discounts (e.g., Price Lock); see FAQs at T-Mobile.com/plans.