EXPIRED: 2023 Line P4 / Line Discount ID230231: BOGO with New Voice Lines

2023 Line P4 / Line Discount ID230231 / SP021

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Promo period	April 23, 2023 – June 27, 2023
Requirements	New Line Activation, Specific Rate Plan
Eligible customers	Postpaid T-Mobile for Business 1-12 voice lines only (including Business w/ SSN) Employee (T-Mobile, Non-TMO, Sprint Employee Wireless Discount (EWD) accounts)
Limits	1 redemption per account
Payout	Bill Credits

What's the deal?

Eligible channels	Consumer Care Retail (Company-owned, Costco, and Authorized Retailer) including Retail Ship-To T-Mobile for Business (Retail, Micro TEX, BTEX, Business Telesales, Inside Sales (ISO), SMB) National Retail (Apple, Best Buy, Samsung.com, Walmart) Virtual Retail / Telesales (Individual liable accounts only) Web (including My T-Mobile and T-Mobile app)
Paid lines required	Atleast 1 paid line required Existing accounts with no voice lines, activating 3 new voice lines will get the 3rd on free. At least one paid voice line, activating 2 new voice lines on the account will get the 2nd one free. New customer accounts, activating on or after April 22, 2023, are not eligible for this offer. Paid Lines Exception: Lines receiving Exclusive Hometown Discount and lines used (counted) to meet minumum paid line requirements for any of the below offers are not eligible to count as a paid line for this offer: Free Add-A-Line: This One's On Us! 2016 Friends and Family 2 Lines On Us T-Mobile ONE 4 lines for $35 / 4th line free offer 2 AAL's for the Price of 1
Device purchase	Not required
New line activation	At least 2 new voice lines required Lines added to the account via migration from Sprint, COR or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement. If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate plan	Plan from below required. T-Mobile for Business: Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate, Ultimate +, Go5G for Business including Plus (2-5) rate plan required.
Port-in	Not required
Combinability	Switcher Programs: YES RDCs on the same line: YES, at activation only Other free line offers already on account: YES Exclusive Hometown Discount (New Customers): NO Exclusive Hometown Discount (Existing Customers): YES - Lines receiving this discount cannot be used as the qualifying paid line for this promotion. Insider Discount: YES Work Perks Discount: NO Rebates, PIC included: YES Price Lock: NO
Not available for	T-Mobile for Business (SMB DE, Enterprise, Government, Partner Solutions) T-Mobile for Business 13+ voice line accounts Prepaid accounts NCC / SCNC accounts Lifeline accounts Contractor / Dealer accounts Value Essentials, Base Essentials, Business Unlimited Select Promo, Select Choice, Military, Unlimited 55, First Responders, Amplified, Enterprise, Government, 5G for All, MAX Welcome, Promotional plans, and all other rate plans not included above.
Payout	Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $50 without AutoPay ($45 with Autopay). The free line bill credits start within 2 bill cycles from activation. Customers keep the credit for as long as they meet the promo requirements. Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
To keep this free line credit	For one year after this offer's April 20, 2023 announce date, customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. Example: An account that had 2 active voices line on April 20, 2023, and activates 2 new voice lines to get the 2nd new line free, must maintain all 4 voice lines for 1 full year (until April 20, 2024). After one year (April 20, 2024), customers must keep at least 1 paid voice line AND one of the lines added as part of this promotion (one paid line and the new free line) to continue to receive the credit. No Install cancellations for voice lines will not impact the free line credits.

Review & take action

Go over the offer details and these advisements with your customer so they understand what to do to get and keep this offer:
Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 1 paid voice line along with 1 of new lines activated under this offer to keep the free line credits.

If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
Confirm customer is on or changing to a qualifying rate plan.
Help customers place their new line activation.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

Customers can find the Promo code and Bill name and their free line credits on their bill statement.
You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
The free line credits discount codes for this offer are 23Q24P, 23Q24F, and 23Q24S.
On August 24, 2023, the bill name was updated to Line Discount ID230231.
This offer is for a limited time only and subject to change and should be communicated to customers in this way.
A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
Eligibility for a device promotion on a free or discounted line depends on how and when that line was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

FAQs

Customers who are looking for a deal on a pair of new voice lines for their existing account. Activate 2 new voice lines and get the 2nd one for free!

For more FAQs, see Talking Points: Line On Us: BOGO with New Voice Lines.

Legal Disclaimer: With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing accounts (1-10 voice lines for most qualifying plans & 1-3 voice lines for Business Unlimited Select, Advanced, and Ultimate customers). Qualifying credit and regular-rate Magenta, MAX, Essentials, ONE, Simple Choice 2GB, or Business Unlimited plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, Price Lock); see FAQs at T-Mobile.com/plans.