EXPIRED: 2023 Line P1 / Line Discount ID230227: Magenta BOGO AAL

2023 Line P1 / Line Discount ID230227 / SP013

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This offer is expired and no longer available for customers

Existing customers (activated on or before December 19, 2022) with at least 2 paid voice lines on a qualifying plan can get one free voice line (via monthly bill credits) when they activate 2 new voice lines on their account.

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Promo periodDecember 20, 2022 – April 22, 2023
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN) 
Limits1 redemption per account
PayoutBill Credits

What's the deal?

Eligible channels
  • Care
  • Retail (Company-owned, Costco, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail, SMB, Micro TEX, BTEX, Business Telesales)
  • National Retail
  • Virtual Retail / Telesales (Individual liable accounts only)
  • Web (including My T-Mobile and T-Mobile app)
Device purchase

Not required

New line activation

2 new voice line required

  • Lines added to the account via migration from Sprint, COR or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate planVoice plan from the qualifying Magenta, Magenta MAX, Essentials, ONE, Simple Choice, or Business Unlimited plan required.  TFB accounts on new Business Unlimited Select, Advanced, and Ultimate(+) plans are eligible up to 5 lines. TFB accounts on legacy plans are eligible up to 12 lines.
Port-in

Not required

Combinability
  • Carrier Freedom / BreakFree or Keep and Switch: YES
  • Device offers on the same line: YES, at activation only
  • T-Mobile Work Perks: NO
  • Port-in credit offers: NO
  • Other currently available free line or service offers: YES
  • Previous free line or service offers: NO
  • Price Lock: NO
  • TFB PIC: YES
    • TFB PIC does not apply to discounted or free lines
    • TFB 1-5 lines allowed during the promo window. If the customer increases to 6+ lines during the promo window, they will lose the discount.
To keep this free line credit
  • For one year after the offer's announce date (December 20, 2022), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. 
    Example: An account with 2 active voice lines on (December 20, 2022), must activate 2 new voice lines to enroll. They must then maintain all 4 voice lines for 1 full year after (December 20, 2023).
  • After one year, customers must keep at least 2 paid voice lines AND the two lines added as part of this promotion (the paid line and free new line) that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free line credits.
Not available for
  • T-Mobile for Business (SMB DE, Enterprise, Government, Partner Solutions)
  • T-Mobile for Business 13+ voice line accounts 
  • Prepaid accounts
  • NCC / SCNC accounts
  • Lifeline accounts
  • Contractor / Dealer accounts
  • Value Essentials, Base Essentials, Business Unlimited Select Promo, Select Choice, Military, Unlimited 55, First Responders, Amplified, Enterprise, Government, 5G for All, MAX Welcome, Promotional plans, and all other rate plans not included above.
  • Employee (T-Mobile, Non-TMO, Sprint Employee Wireless Discount (EWD) accounts)
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $35 / $40 (with / without AutoPay).

  • The free line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
Paid lines required

At least 2 paid voice lines required

  • Existing customers with 2+ paid voice lines: must activate 2 new voice lines on their account
  • Existing customers with 1 paid voice line account and new customers aren’t qualified for this offer.
     

Exception: Paid lines that qualified customers for the previous offers do not count towards the required paid line counts:

Review & take action

  1. Go over these details with your customer so they understand what to do in order to get and keep this offer:

    To receive this offer, you'll need to:

    • Existing customers with 2+ voice line accounts: have at least 2 paid voice lines and activate at least 2 new voice lines on a qualifying rate plan during the promotional period.
       

    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 2 paid voice lines along with the two new lines activated under this offer to keep the free line credits.

    If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activation.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free line credits on their bill statement.
  • You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
  • The free line credits discount codes for this offer are 23Q11F, 23Q11S, and 23Q11P.
  • On August 24, 2023, the bill name was updated to Line Discount ID230227.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that line was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

 

FAQs

Customers who are looking to add a new voice line to their existing account. Activate 2 new voice lines on your 2+ existing, eligible voice plan and get one for free!

Since this offer requires a new voice line activation, customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Customers who have a free line from a previous promo activated before this current promo was announced can keep that free line and participate in this new offer if:

  • They have at least 2 paid lines on their account.
  • Their rate plan is eligible for both promos.

 

Exception: Paid lines that qualified customers for the previous offers do not count towards the required paid line counts:

Unfortunately, lines migrated from Sprint do not count towards the new line activation requirement, so customers can not receive this promotion on the migrated line. After migrating to the T-Mobile biller, these customers may add additional new lines to become eligible for this promotion.

For more FAQs, see Talking Points: Magenta BOGO AAL.

Legal Disclaimer:  With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing family plan accounts (2-10 voice lines for most qualifying plans & 2-3 voice lines for Business Unlimited Select, Advanced, and Ultimate customers). Qualifying credit and regular-rate Magenta, MAX, Essentials, ONE, Simple Choice 2GB, or Business Unlimited plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts.