EXPIRED: 2023 Line On Us P6: Line on Us: Free with New Voice Line on MAX

2023 Line On Us P6 / Line Discount ID230229 / Line Discount ID230238 / Service Promo with New Line (ID230229) / SP022

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Activate a new voice line and get the line FREE

Existing Magenta MAX, Business Unlimited Ultimate and Business Unlimited Ultimate+ customers with 2 or more paid voice lines and no existing free lines can activate a new voice line and get the line FREE via monthly bill credits when they BYOD or purchase at FRP.

Customers with Exclusive Hometown Discount or T-Mobile Work Perks are not eligible. 

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Promo periodMarch 9 – March 28, 2023
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers

Important: As of March 20, customers must have also have the 2023LINEONUSP6W/DCC segment on their account in Atlas or Tapestry to qualify.

Customers with no segment or "2023LINEONUSP6W/DCC – Inactive" are not eligible.

Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, and Authorized Retailer)
  • T-Mobile for Business (Retail, BTEX, Micro TEX, Inside Sales (ISO))
  • Virtual Retail / Telesales (Individual liable accounts only)
Device purchase

Not required. BYOD or FRP allowed; if purchased on EIP, RDC device promotions are not eligible on the free line. 

New line activation

New voice line required

  • Lines added to the account via migration from Sprint, COR or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate planMagenta MAX, Business Unlimited Ultimate or Business Unlimited Ultimate+ plan required
Note: Upsell SOCs are ineligible.
Port-inNot required
Combinability
  • Carrier Freedom / BreakFree or Keep and Switch: YES
  • Device Connection Charge offers: NO
  • Device offers on the same line: NO
  • EIP on same line: NO
  • Other free line offers already on account: NO
  • Port-in credit offers: YES
  • RDC offers on the same line: NO
  • Service discounts already on the account like Exclusive Hometown Discount, T-Mobile Work Perks: NO
    Exception: Insider Discount: YES
Not available for
  • New accounts
  • Prepaid accounts
  • NCC / SCNC accounts
  • Lifeline accounts
  • Contractor / Dealer accounts
  • T-Mobile for Business 13+ voice line accounts 
  • T-Mobile for Business (SMB DE, SMB, Enterprise, Government, Partner Solutions, Business Telesales)
  • Military, First Responder, Unlimited 55, and all other rate plans not included above.
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $50.

  • The free line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
     

Eligible customer will receive and SMS enrollment message: Congrats! You will receive your promotional service discount from T-Mobile as long as you maintain eligibility. View t-mo.co/activity for account details

Paid lines required

At least 2 paid voice lines required

  • Existing customers with 2+ paid voice lines must activate 1 new voice line on their account.
  • Lines receiving Hometown Discount or Work Perks do not count towards the required paid line counts
Limits1 redemption per account 
To keep this free line credit
  • For one year after the offer's announce date (March 7, 2023), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. Example: An account with 2 active voice lines on (March 7, 2023), must activate 1 new voice line to enroll. They must then maintain all 3 voice lines for 1 full year after (March 7, 2023).
  • After one year, customers must keep at least 2 paid voice lines AND the free new line that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free line credits.

Review & take action

  1. Go over the offer details and these advisements with your customer so they understand what to do to get and keep this offer:

     Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 2 paid voice line along with the new free voice line activated under this offer to keep the free line credits.

    If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activation.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • As of March 20, customers must have also have the 2023LINEONUSP6W/DCC segment on their account in Atlas or Tapestry to qualify. Customers with no segment or "2023LINEONUSP6W/DCC – Inactive" are not eligible.
  • On March 9, this promotion was updated to open the eligible customers from the pre-selected existing customers with Segment ID 2023LineOnUsP6w/dcc to any existing customers with 2 or more paid voice lines on Magenta MAX, Business Unlimited Ultimate and Business Unlimited Ultimate+ who don't already have existing free lines. All customers who added a line earlier March 9 based on segment availability will continue to receive the offer.
  • Customers can find the Promo code and Bill name and their free line credits on their bill statement.
  • You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
  • The free line discount codes for this offer are: 23Q15F, 23Q15P, and 23Q15S.
  • On August 24, 2023, the bill name was updated to Line Discount ID230229 / Line Discount ID230238.
  • On April 10, 2026, the bill name was updated to Service Promo with New Line (ID230229).
  • Customers are responsible for Device Connection Charge, when applicable. 
  • BYOD customers activating their eSIM capable device on a new line of service will have the option to activate using eSIM instantly without waiting for a physical SIM to be shipped.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

FAQs

This deal is great for preselected existing Magenta MAX customers to add a free new voice line to their account with BYOD or a full price device purchase.

Like all offer requirements, customers may experience unenrollment if they are unable to either meet or maintain the BYOD or FRP purchase requirement for this offer. Do it the right way by probing to right fit customers.

Since this offer requires a new voice line activation, customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Unfortunately, lines migrated from Sprint do not count towards the new line activation requirement, so customers can not receive this promotion on the migrated line. After migrating to the T-Mobile biller, these customers may add additional new lines to become eligible for this promotion.

For more FAQs, see Talking Points: Targeted: Free Voice Line on MAX

Legal Disclaimer: With monthly bill credits. Subject to change. Free new line for accounts with 2 to 11 voice lines without any existing free lines. Plus taxes & fees for Business Unlimited Ultimate accounts with 6+ lines; monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Qualifying credit and regular-rate Magenta MAX or Business Unlimited Ultimate plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. $35 device connection charge due at sale. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, device offers, Price Lock); see FAQs at T-Mobile.com/plans.

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