EXPIRED: 2023 Line On Us P12 / Line Discount ID230235: Line On Us: BOGO with New Voice Lines

2023 Line On Us P12 / Line Discount ID230235 / SP039

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Buy one voice line, get one free!

Existing customers (active as of June 28, 2023) can get a free voice line (via monthly bill credits) when they activate at least 2 new voice lines on a qualifying plan.

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Promo periodJune 29 – August 23, 2023
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO)
Limits1 redemption per account
Payout

Bill Credits

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Business Telesales, Inside Sales (ISO), SMB, Partner Solutions)
  • National Retail (Walmart, Apple, Best Buy, Samsung.com)
  • Virtual Retail / Telesales (Individual liable accounts only)
Paid lines required

At least 1 paid line required

  • Existing accounts with no voice lines, activating 3 new voice lines will get the 3rd line free.
  • Existing accounts with at least 1 paid voice line, activating 2 new voice lines on the account will get the 2nd line free.
  • New customer accounts, (activating on or after June 29, 2023) are not eligible for this offer. 
     

Paid Lines Exception: Lines receiving Exclusive Hometown Discount and lines used (counted) to meet minimum paid line requirements for any of the below offers are not eligible to count as a paid line for this offer:

    Device purchaseNot required
    New line activation

    At least 2 new voice lines required 

    • Lines added to the account via migration from Sprint, Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
    • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
    Rate plan

    Rate plan from SOC list required.

    Eligible up to 5 lines Business Unlimited Select, Advanced, Ultimate(+), Go5G for Business (Plus). Eligible up to 12 lines on TFB legacy plans (i.e. Magenta for Business)

    Port-inNot required
    Combinability
    • Other Line On Us Promos during the promo window: NO
    • Switcher Programs: YES
    • Device offers on the same line: YES, at activation only
    • Other free line offers already on account: YES
    • Exclusive Hometown Discount: YES - Lines receiving this discount cannot be used as the qualifying paid line for this promotion. 
    • Insider Discount: YES
    • Work Perks Discount: NO
    • Rebates, Port-in Credits included: YES
    • DCC on Us Promotions: NO
    Not available for
    • T-Mobile for Business (SMB DE, Enterprise, Government)
    • T-Mobile for Business 13+ voice line accounts 
    • Prepaid accounts
    • NCC / SCNC accounts
    • Lifeline accounts
    • Contractor / Dealer accounts
    • Value Essentials, Base Essentials, Business Unlimited Select Promo, Select Choice, Military, Unlimited 55, First Responders, Amplified, Enterprise, Government, 5G for All, MAX Welcome, Promotional plans, and all other rate plans not included above.
    Payout

    Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $50 without AutoPay ($45 with Autopay).

    • The free line bill credits start within 2 bill cycles from activation.
    • Customers keep the credit for as long as they meet the promo requirements.
    • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
    To keep this free line credit
    • For one year after this offer's announce date (June 28, 2023), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. 
      Example: An account that had 2 active voice lines on June 30, 2023, and activates 2 new voice lines to get the 2nd new line free, must maintain all 4 voice lines for 1 full year (until June 30, 2024).
    • After one year customers must keep at least 1 paid voice line AND the lines added as part of this promotion to continue to receive the credit.
    • No Install cancellations for voice lines will not impact the free line credits.

    Review & take action

    1. Go over the offer details and these advisements with your customer so they understand what to do to get and keep this offer:

      Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

      You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 1 paid voice line along with the new lines activated under this offer to keep the free line credits.

      If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

    2. Confirm customer is on or changing to a qualifying rate plan.
    3. Help customers place their new line activation.

     

    T-Mobile of Business: Digital Checkout mustbe created and accepted within the promo period to qualify. 

    Having trouble?

    This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

    Reminders

    • Customers can find the Promo code and Bill name and their free line credits on their bill statement.
    • You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
    • The free line credits discount codes for this offer are 23Q30P, 23Q30F, and 23Q30S.
    • On August 24, 2023, the bill name was updated to Line Discount ID230235.
    • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
    • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
    • Eligibility for a device promotion on a free or discounted line depends on how and when that line was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

     

    FAQs

    Customers who are looking for a deal on a pair of new voice lines for their existing account. Activate 2 new voice lines on an eligible voice plan and get the 2nd one for free!

    Since this offer requires a new voice line activation, customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

    Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

    Unfortunately, lines migrated from Sprint do not count towards the new line activation requirement, so customers can not receive this promotion on the migrated line. After migrating to the T-Mobile biller, these customers may add additional new lines to become eligible for this promotion.

    Legal Disclaimer:  With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing accounts (1-10 voice lines for most qualifying plans & 1-3 voice lines for Business Unlimited and Go5G Business customers). Qualifying credit and regular-rate Go5G, Magenta, MAX, Essentials, ONE, Simple Choice 2GB, Go5G Business, or Business Unlimited plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts, Price Lock); see FAQs at T-Mobile.com/plans.