EXPIRED: 2022 Line On Us P5: Buy One Voice Line & Get One Free on Existing Magenta MAX 55+, Magenta MAX First Responder, & Magenta MAX Military with 2+ paid lines

2022 Line On Us P5 / Line Discount ID220004 / OR16216

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Existing customers with 2+ paid voice lines and 3 months of account tenure who are on or switch to an active qualifying Magenta MAX 55+, Magenta MAX First Responder, or Magenta MAX Military plan can activate at least 2 additional voice lines on their account and get 1 line for free.

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Promo periodOctober 13, 2022 – December 28, 2022
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers

Accounts with at least 3 months of tenure (must have activated on or before 7/13/2022).

  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (Business w/ SSN only)
Limits1 redemption per account
PayoutBill credit

What's the deal?

Eligible channels
  • Care
  • Retail (Corporate, TPR, and TPRs) including Retail Ship-To
  • National Retail (Best Buy, Military, Walmart, Costco Direct Delivery)
  • T-Mobile for Business (Retail, SMB)
  • Virtual Retail / Telesales (Individual liable accounts only)
  • Web (including My T-Mobile and T-Mobile app)
Device purchaseNot required
New line activation

Two new voice lines required

  • Lines added to the account via migration from Sprint, Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • Lines converted from Prepaid to Postpaid are eligible including conversions from Legacy Prepaid, Rebellion, and Metro by T-Mobile Prepaid accounts.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate planMagenta MAX 55+, Magenta MAX First Responder & Magenta MAX Military voice plans required
Trade-inNot required
Port-inNot required
Combinability
  • Carrier Freedom / BreakFree / Keep and Switch: YES
  • Device offers on the same line: YES, at activation only
  • Service discounts already on the account like Insider, Exclusive Hometown, T-Mobile Work Perks: NO
  • Port-in credit offers: YES (excluding TFB exclusive port-in credit promos)
  • Other free line offers already on account: YES
Not available for
  • Prepaid accounts
  • NCC / SCNC accounts
  • Lifeline accounts
  • Contractor / Dealer accounts
  • T-Mobile for Business with 13+ voice line accounts 
  • T-Mobile for Business (Micro TEX, BTEX, SMB DE, Business Telesales, Enterprise, Government, Partner Solutions, with TAX ID)
  • Amplified, No Credit Check, Promotional Family Match Voice plans, and all other rate plans not included above.
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period.

  • The free line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
Paid lines required

At least two paid voice line required

  • Existing customers with 2 or more paid voice lines must activate 2 new voice lines on their account 

Exception: Paid lines that qualified customers for the previous offers do not count towards the required paid line counts:

To keep this free line credit
  • For one year after the offer's announce date (October 11, 2022), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. Example: An account with 3 active voice lines on October 11, 2022, must activate 2 new voice lines to enroll. They must then maintain all 5 voice lines for 1 full year after October 11, 2022.
  • After one year, customers must keep at least 2 paid voice lines AND the two lines added as part of this promotion (the paid line and free new line) that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free line credits.

Review & take action

  1. Go over these details with your customer so they understand what to do in order to get and keep this offer:

 

 To receive this offer, you'll need to have:

  • at least 3 months tenure as a T-Mobile customer
  • at least 2 paid voice lines active since at least October 11, 2022
  • activate at least 2 new voice lines on a qualifying 55+, First Responders, or Military Magenta MAX plan during the promotional period

Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

 You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 2 paid voice line along with the new voice lines activated under this offer to keep the free line credits.

 If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

2. Confirm customer is on or changing to a qualifying rate plan.

 

3. Help customers place their new line activation.

 

T-Mobile for Business: Orders must be placed within the promo period, and Digital Checkout must be created and accepted within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / ServicLine / Service Promotional Bill Credits | Magenta Pulse Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free line credits on their bill statement.
  • You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
  • Accounts with at least 3 months of tenure (must have activated on or before 7/13/22)
  • The free line credits discount codes for this offer are 22Q42F, 22Q42P, 22Q42S
  • On August 24, 2023, the bill name was updated to Line Discount ID220004.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • Assisted Support Charge is applicable to any new lines added and should not be waived. Support teams run a daily reporting adherence. Any incorrectly applied adjustments may be reversed.
  • If a customer switches to an eligible 55+, First Responders and Military Magenta MAX rate plan, confirm their existing device promotions include these rate plans to prevent promo unenrollment.
  • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that line was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

FAQs

This is a great offer for our existing 55+, First Responder, and Military customers! Need a new voice line for your account? Activate 2 new voice lines on your existing account with one paid line and get one of your new voice lines for free!

Since this offer requires a new voice line activation, customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Unfortunately, lines migrated from Sprint do not count towards the new line activation requirement, so customers can not receive this promotion on the migrated line.

For more FAQs, see Talking Points 2022 Line On Us P5

Legal disclaimer: Current voice customers with a qualifying MAX 55+, MAX Military, or MAX First Responder family plan can add two additional voice lines for the price of one. With monthly bill credits. Limited-time offer; subject to change. For existing family plan accounts (2-10 voice lines for most qualifying plans & 2 voice lines for qualifying 55+ plans with 4 line max). Qualifying credit, 3+ months T-Mobile tenure, and MAX 55+, MAX Military, or MAX First Responder plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any voice lines or change plans. Limit 1/account. May not be combinable with some offers or discounts