EXPIRED: 2022 Line On Us P2 / Line Discount ID220002: 3rd line free on Essentials, Magenta, Magenta MAX or Business Unlimited plans

2022 Line On Us P2 / Line Discount ID220002 / BGS85

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Get a free voice line with activation of qualifying lines

This offer is expired and no longer available for customers

For a limited time in all markets, new customers activating at least 3 voice lines on select Essentials, Magenta, Magenta MAX, Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate (2-5), or Business Unlimited Ultimate+ (2-5) rate plans and existing customers with 1 paid voice line on an eligible plan activating at least 2 new voice lines will receive 1 voice line free (up to $45 credit via monthly bill credits).

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Promo periodJanuary 13, 2022 – January 4, 2023
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Business with SSN), accounts with fewer than 6 total voice lines
  • Employee (T-Mobile, Non-TMO, Contractor, Dealer)
Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Care
  • National Retail (Apple Retail, Best Buy, Military, Costco Warehouse, and Walmart)
  • Retail (Corporate and TPR)
  • Hometown Experts
  • T-Mobile for Business (Care (Micro TEX), Retail, SMB, Partner Solutions)
  • Telesales / Virtual Retail/ D2C (Individual liable accounts only)
  • Web (including My T-Mobile and the T-Mobile app)
Device purchase

Not required

New line activation
New voice line required 
  • Lines added to the account via migration from Sprint, COR or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate plan

T-Mobile Essentials, Magenta, Magenta MAX, Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate (2-5), or Business Unlimited Ultimate+ (2-5) rate plan required

Note: Business customers who enroll in the promotion with a qualifying plan from the list above may change to equivalent Business Unlimited Select, Advanced, and Ultimate 6+ and 13+ total voice line plans after the promo period ends and keep the free line credit. 

Port-inNot required
Combinability
  • Carrier Freedom / BreakFree or Keep and Switch: YES
  • Device offers on the same line: YES
  • Insider discount: YES
  • Hometown discount: NO
  • Other currently available free line or service offers: YES
  • Previous free line or service offers: NO
  • TFB PIC: YES
    • TFB PIC does not apply to discounted or free lines
    • TFB 1-5 lines allowed during the promo window. If the customer increases to 6+ lines during the promo window, they will lose the discount.
Not available for
  • Government
  • Prepaid
  • T-Mobile for Business 6+ total voice line accounts
  • Work Perks 15% off MAX
  • Migrations from the Sprint biller (including Migration to T-Mobile)
  • Existing accounts that already have more than 1 voice line
  • Lifeline
  • Activations / DASH / ship-to orders placed before January 11, 2022
  • Any rate plan other than the eligible rate plans listed in the SOC list above. This includes exclusion of 55+, First Responder, and Military.
  • After the offer window has closed, customers who change to Magenta or Magenta MAX plans will be able to keep their free AAL based on the new AAL MRC.
Payout
Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $40 / $45 (with/without AutoPay).
  • The free line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
To keep this free line credit
  • For one year after the offer's announce date (January 11, 2022), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. Example: An account with 1 active voice line on January 11, 2022, must activate 2 new voice lines to enroll. They must then maintain all 3 voice lines for 1 full year after January 11, 2022.
  • After one year, customers must keep at least 2 paid voice lines AND the free new line that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free line credits.
Paid lines required

At least 2 paid voice lines required

  • Existing customers with 1 voice line accounts must activate 2 new voice lines on their account 
  • New customers must activate 3 new voice lines on their new account

 

Review & take action

  1. Go over these details with your customer so they understand what to do in order to get and keep this offer:

    To receive this offer, you'll need to:

    • Existing customers with 1 voice line accounts: keep your paid voice line and activate at least 2 new voice lines on a qualifying rate plan during the promotional period
    • New customers: activate at least 3 new voice lines of service on a qualifying rate plan during the promotional period.

     Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

     You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 2 paid voice line along with the new free voice line activated under this offer to keep the free line credits.

    If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan.
  3. Help customers place their new line activation.
     

T-Mobile for Business: Orders must be placed within the promo period, and Digital Checkout must be created and accepted within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Line / Service Promotional Credit Issue Handling.

Reminders

  • Customers can find the Promo code, Bill name, and their free line credits on their bill statement.
  • You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
  • On August 24, 2023, the bill name was updated to Line Discount ID220002.
  • The free line credits discount codes for this offer are 22Q12P, 22Q12F, and 22Q12S.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • Assisted Support Charge is applicable to any new lines added and should not be waived. Support teams run a daily reporting adherence. Any incorrectly applied adjustments may be reversed.
  • A rate plan change to a qualifying Go5G / Plus / Next rate plan will maintain this promo.

FAQs

Since this offer requires a new voice line activation, customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

Yes. Customers performing a COR to open a new account using an existing T-Mobile line, who then add two brand-new lines will qualify for this offer.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Unfortunately, lines migrated from Sprint do not count towards the new line activation requirement, so customers can not receive this promotion on the migrated line. After migrating to the T-Mobile biller, these customers may add additional new lines to become eligible for this promotion.

For more FAQs, see Talking Points: 3rd line free on Essentials, Magenta, Magenta MAX or Business Unlimited plans.

Legal Disclaimer: With monthly bill credits. Limited-time offer; subject to change. Qualifying credit and regular rate Essentials, Magenta, MAX, or Business Unlimited Select/Advanced/Ultimate plan required. Plus taxes & fees for Essentials & select Business Unlimited plans; monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.18 per voice line ($0.60 for RPF & $2.58 for TRF) applies; taxes/fees approx. 4-38% of bill. For existing single-line or new customers. If you cancelled lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any voice lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discounts).