EXPIRED: 2022 Line On Us P1/ Line Discount ID220001: Buy One Voice Line, Get One Free for Existing Customers

2022 Line On Us P1 / Line Discount ID220001 / BGS86

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Buy One Voice Line, Get One Free for Existing Customers

This offer is expired and no longer available for customers

Existing customers (activated on or before January 11, 2022) who have at least two paid voice lines on a qualifying plan can activate at least two additional voice lines on their account and get one of them for free (up to $40 credit per month).

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Promo periodJanuary 13, 2022 – December 14, 2022
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Business w/ SSN) accounts with the following line counts before adding new lines for this offer:
    • Fewer than 4 lines and not to exceed 5 total voice lines on Business Unlimited Select, Unlimited Advance, or Unlimited Ultimate plans
    • Fewer than 10 lines and not to exceed 11 total voice lines Business Simple Choice plans
    • Fewer than 10 lines and not to exceed 11 total voice lines on legacy business plans
  • Employee (T-Mobile, Non-TMO, Sprint Employee Wireless Discount (EWD) accounts)
Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Care
  • Retail (Corporate, TPR, and TPRs) including Retail Ship-To
  • National Retail (Best Buy, Military, Costco Direct Delivery)
  • T-Mobile for Business (Retail, Micro TEX, Business Telesales, Direct, Partner Solutions)
  • Virtual Retail / Telesales (Individual liable accounts only)
  • Web (including My T-Mobile and T-Mobile app)
Device purchaseNot required
New line activation
2 New voice lines required
  • Lines added to the account via migration from Sprint, Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate plan

Voice plan required from the qualifying Magenta, Magenta MAX, Essentials, ONE, Simple Choice, or Business Unlimited plan list below.

List excludes Value Essentials, Select Choice, Military, Unlimited 55, First Responders, Amplified, Enterprise, Government, and No credit check (both Consumer and TFB), 5G for All and MAX Welcome

Trade-in 
Port-inNot required
Combinability
  • Carrier Freedom / BreakFree or Keep and Switch: YES
  • Device offers on the same line: YES, at activation only
  • Other currently available free line or service offers: NO
  • Previous free line or service offers: YES
  • Exclusive Hometown Discounts: YES
  • Work Perks 15% off MAX discounts: NO
Not available for
  • Prepaid accounts
  • NCC / SCNC accounts
  • Lifeline accounts
  • Contractor / Dealer accounts
  • Select Choice accounts
  • Accounts with 12+ total voice lines
  • TFB Accounts with 6+ total voice lines on Business Unlimited Select/Advanced/Ultimate
  • Amplified, Military, First Responder, Unlimited 55, No Credit Check, Promotional Family Match Voice plans, and all other rate plans not included above.
Payout
Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $35 / $40 (with / without AutoPay).
 
  • The free line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
Paid lines required

At least 2 paid voice lines required

  • Existing customers with 2+ paid voice line: must activate 2 new voice line on their account to get one of the lines free
  • Existing customers with 1 paid voice line accounts and new customers aren't qualified for this offer but can get a free line with 3rd line free on Essentials, Magenta, Magenta MAX or Business Unlimited plans "2022 Line On Us P2".
     

Exception: Paid lines that qualified customers for the previous offers do not count towards the required paid line counts:
 

  • Free Add-A-Line: This One's On Us!
  • 2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  • 2 AAL's for the Price of 1
To keep this free line credit
  • For one year after the offer's announce date (January 11, 2022), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. Example: An account with 3 active voice lines on January 11, 2022, must activate 2 new voice lines to enroll. They must then maintain all 5 voice lines for 1 full year after January 11, 2022.
  • After one year, customers must keep at least 2 paid voice lines AND the two lines added as part of this promotion (the paid line and free new line) that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for voice lines will not impact the free line credits.

Review & take action

  1. Go over these details with your customer so they understand what to do in order to get and keep this offer:

    To receive this offer, you'll need to:

    • Have at least 2 paid voice lines
    • Activate at least 2 new voice line on a qualifying rate plan during the promotional period

    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will lose the free line credits if you cancel ANY voice lines on the account within one year including the new free line. After one year, you must keep at least 2 paid voice line along with the two new lines activated under this offer to keep the free line credits.

    If you cancel a voice line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on or changing to a qualifying rate plan in the next bill cycle.
  3. Help customers place their new line activation.

T-Mobile for Business: Orders must be placed within the promo period, and Digital Checkout must be created and accepted within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code and Bill name and their free line credits on their bill statement.
  • You can see the free line credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount).
  • On August 24, 2023, the bill name was updated to Line Discount ID220001.
  • The free line credits discount codes for this offer are 22Q11F, 22Q11P, and 22Q11S.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • An SMS campaign is running for this offer and mentions the Free smartphone with AAL offer. 
  • Assisted Support Charge is applicable to any new lines added and should not be waived. Support teams run a daily reporting adherence. Any incorrectly applied adjustments may be reversed.
  • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that line was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

 

FAQs

For our existing customers! Need a new voice line for your account? Activate 2 new voice lines on your existing account with 2 paid lines and get one of your new voice lines for free!

In general, since this offer requires a new voice line activation, customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

In addition, special rules apply to free line promos, with these ones applying to this one as follows: 

  • For one year after the offer's announce date (January 11, 2022), customers must maintain the same number of voice (GSM) lines that were active on the account as of that date, plus the newly-activated lines, which includes the free line. Example: An account with 3 active voice lines on January 11, 2022, must activate 2 new voice lines to enroll. They must then maintain all 5 voice lines for 1 full year after January 11, 2022.
  • After one year, customers must keep at least 2 paid voice lines AND the two lines added as part of this promotion (the paid line and free new line) that was activated to enroll in this offer to continue to receive the credit.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family/pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Customers who have a free line from a previous promo activated before this current promo was announced can keep that free line and participate in this new offer if:

  • They have at least 2 paid lines on their account.
  • Their rate plan is eligible for both promos.
     

Exception: Paid lines that qualified customers for the previous offers do not count towards the required paid line counts:

  • Free Add-A-Line: This One's On Us!
  • 2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  • 2 AAL's for the Price of 1

Unfortunately, lines migrated from Sprint do not count towards the new line activation requirement, so customers can not receive this promotion on the migrated line. After migrating to the T-Mobile biller, these customers may add additional new lines to become eligible for this promotion.

Legal Disclaimer:  With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.18 per voice line ($0.60 for RPF & $2.58 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing family plan accounts (2-10 voice lines for most qualifying plans & 2-3 voice lines for Business Unlimited Select, Advanced, and Ultimate customers). Qualifying credit and regular rate Magenta, MAX, Essentials, ONE, Simple Choice 2GB, or Business Unlimited plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any voice lines. Limit 1/account. May not be combinable with some offers or discounts.