EXPIRED: 2021 Line P5: Home Internet and Hotspot Bundle

2021 Line P5 / N/A

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Get 50% off eligible Hotspot Rate Plans with new Hotspot line AND qualifying Home Internet

Get 50% off eligible Hotspot Rate Plans when you activate a new Hotspot line AND a new qualifying Home Internet Plan for $50.

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Promo periodOctober 5, 2021 – January 5, 2022
RequirementsNew Line Activation - new HI line and new MI line (NLA), Specific Rate Plan (RP)
Eligible customers
  • Postpaid
  • T-Mobile for Business
Limits2 redemptions per account
PayoutBill Credit (BC)

What's the deal?

Eligible channels
  • Care
  • Retail (Corporate, TPR, and TPRs) including Retail Ship-To
  • T-Mobile for Business (Retail, Micro TEX, BTEX, SMB DE, Business Telesales, Direct)
  • Virtual Retail / Telesales (Individual liable accounts only)
  • Web (including My T-Mobile and T-Mobile app)
Paid lines required

Must activate a new Home Internet line:

  • HINTMTI
  • HINTMTE 
  • ZSMBHSI
  • ZSMHSITE
New line activation

Must activate a new Home Internet line and Mobile Internet line to qualify

  • Upgrades not eligible
  • Lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a MI line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new home internet and mobile internet line to qualify.
Rate planHotspots must be on:
Port-inNot required
Device purchaseNot required
Combinability
  • Carrier Freedom / BreakFree or Keep and Switch: NO
  • Device offers on the same line: YES
  • Other currently available free line or service offers: YES
  • Previous free line or service offers: NO
  • 2021 Connected Device P16: NO
Not available for
  • Prepaid accounts
  • NCC / SCNC accounts
  • Migrations from Sprint biller
  • Lifeline accounts
  • Contractor / Dealer accounts
  • National Retail (Best Buy, Military, Costco Direct Delivery)
  • Amplified, Military, First Responder, Unlimited 55, No Credit Check, Promotional Family Match Voice plans, and all other rate plans not included above.
  • TFB (Strategic/Enterprise) and TFG
  • Partner Solutions

Review & take action

  1. To receive this offer, you'll need to:
    • Activate a new T-Mobile Home Internet line on a qualifying Home Internet plan
      • All new Home Internet activations must be at an approved address
    • Activate a new MI line on a qualifying Hotspot plan: 500MB through 50GB
      • Excludes our $50 100GB Hotspot plan 
         

Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

2. Confirm customer is on or changing to a qualifying rate plan.

3. Help customers place their new line activation.
 

If you cancel any of the promo lines, you will lose the discount.

T-Mobile for Business: Orders must be placed within the promo period, and Digital Checkout must be created and accepted within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Marketed as "Home Internet and Hotspot Bundle."
  • Promo reference code / Offer ID: BGS72 / OR11992.
  • You can see the credits in the Frontline Promo Dashboard and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
  • The discount code for this offer is 21Q49S.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • Reminder! The Home Internet plan will not receive the discount, only the Hotspot plan will receive the discount.
  • There is no ACS for the HINT Line. For this offer, the ASC should be waived for the MINT lines.

FAQs

Get high-speed 5G home internet for only $50 per month with autopay. And for a limited time we are saving you even more money when you activate a new eligible hotspot plan at the same time as your home internet. You’ll save 50% off your monthly hotspot plan cost AND you can combine these savings with our free hotspot promotion for even more money in your pocket!

Since this offer requires a new Home Internet line activation, customers shouldn't cancel an existing Home Internet line with the intention of replacing it with a newly activated line to take advantage of this offer, even if the cancellation happens after the new line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

For more FAQs, see Talking Points: Home Internet and Hotspot Bundle.

Legal Disclaimer:

Claim: Activate a new Home Internet line and get 50% off an eligible new Mobile Internet line

Disclaimer: With monthly bill credits. Limited-time offer; subject to change. Qualifying credit, new Home Internet line & new Mobile Internet line (500MB - 50GB) required. Max 2 discounted lines per qualifying account. If you have cancelled lines in past 90 days, you may need to reactivate them first. Allow 2 bill cycles for credits to appear; applied after any AutoPay discount. Credits may stop if you cancel any lines or change plans. May not be combined with some offers and discounts.