For a limited time in all markets, new customers activating 3 or more voice lines and existing single-line customers activating at least 2 or more new voice lines will receive one voice line free (via monthly bill credits) when they choose a qualifying Magenta or Magenta Plus rate plan. This offer is not available for existing customers who have more than 1 paid voice line.
EXPIRED: 2020 Line on Us Promo 5
2020 3rd Line on Us / Line Discount ID200002 / BGS22
| Promo period | April 17 – June 25, 2020 |
|---|---|
| Requirements | New Line Activation, Specific Rate Plan |
| Eligible customers |
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| Limits | 1 redemption per account
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| Payout | Bill credit |
What's the deal?
| Eligible channels |
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|---|---|
| Paid lines required |
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| New line activation | New voice line required
Exception: Paid line qualified customers for the previous promos do not count towards the required paid line counts:
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| Rate plan | Magenta or Magenta Plus rate plan required Check the eligibility of specfic plan SOCs at the top of the page. |
| Combinability |
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| Limits | 1 redemption per account |
| Keeping the free line credit | Check out the list of requirements under Keeping the free line credit on the Line / Service Promotional Bill Credits page. |
| Not available for |
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| Payout | Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $30 / $35 (with / without AutoPay).
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Review & take action
- Explain promo details under What's the deal?.
- For existing customers, confirm they are on a qualifying plan and have only 1 voice line:
- If they have more than 1 voice line activated already, they are not eligible for the offer, unless they only had one line at the time the promotion began, and two lines have been added during the promo period. Lines do not have to be added at the same time.
- If they are not on a qualifying plan:
- Educate them about the impacts of changing to the qualifying rate plan (the possibility of losing other promotions like the discounted ONE Plus promo or other retired features).
- Change the customer to a qualifying plan before proceeding with the new activation(s).
- Review these advisements with your customers and make sure your customer understands:
- New customer: To get this offer, you must activate at least 3 new voice lines of service on a qualifying Magenta or Magenta Plus rate plan during the promotional period.
- Existing customer: To get this offer, you must have a single-line voice account and activate at least 2 new voice lines of service on a qualifying Magenta or Magenta Plus rate plan during the promotional period.
- Existing customer: To get this offer, you must have a single-line voice account and activate at least 2 new voice lines of service on a qualifying Magenta or Magenta Plus rate plan during the promotional period.
- Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
- You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.
- You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep at least 1 paid voice line along with the paid new line and free line activated under this offer to keep the free line credits.
- If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
- Process the required activations and start any port-in requests. T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.
Having trouble?
This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Line / Service Promotional Credit Issue Handling.
Things to know
- You can see the free line credits in FDP from Atlas, QuikView, and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
- The free line credits display on the bill as 2020 3rd Line on Us / Line Discount ID200002.The discount codes for this offer are 20Q16F, 20Q16P, 20Q16S.
- On August 24, 2023, the bill name was updated to Line Discount ID200002.
- Customers are responsible for all taxes and fees on free lines, if applicable.
- This offer is for a limited time only and subject to change and should be communicated to customers in this way.
- A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
- Offer ID: DOC-458003 / PR212336 / BGS22