EXPIRED: 2020 Line on Us Promo 5

2020 3rd Line on Us / Line Discount ID200002 / BGS22

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For a limited time in all markets, new customers activating 3 or more voice lines and existing single-line customers activating at least 2 or more new voice lines will receive one voice line free (via monthly bill credits) when they choose a qualifying Magenta or Magenta Plus rate plan. This offer is not available for existing customers who have more than 1 paid voice line.

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Promo periodApril 17 – June 25, 2020
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Individual Sole Proprietor)
  • Employee (T-Mobile, Non-TMO, Contractor, Dealer)
Limits
1 redemption per account
PayoutBill credit

What's the deal?

Eligible channels
Paid lines required
  • New customers must activate at least 3 new voice lines (2 paid lines and 1 free line).
  • Existing customers with 1 active voice line must activate at least 2 new voice lines (2 paid lines and 1 free line).
  • The following lines / line types do not qualify:
    • MI, Wearable, DIGITS, LineLink, Nest, and SyncUP lines
    • Lines added to the account via COR or BAN-to-BAN moves
      • Customers performing a COR to open a new account using an existing T-Mobile line, who then add two brand new lines will qualify.
      • Existing customers with more than one paid voice line who release all but one via COR before the offer's announce date, will qualify after the BAN reflects only one paid voice line and two brand new voice lines are added to the account within the promotional period.
    • Lines converted from NCC/SCNC to normal Postpaid
    • Lines resumed from cancellation
    • Lines with $0 MRC
  • Future-dated activations, Ship-to activations, and T-Mobile for Business orders placed during the promo period qualify.
  • Since this offer requires a new voice line activation, customers can't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.
New line activation

New voice line required

  • Lines added to the account ia Change of Responsability (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not quality for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to quality.

Exception: Paid line qualified customers for the previous promos do not count towards the required paid line counts: 

  •  Free Add-A-Line: This One's On Us!
  •  2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  •  2 AAL's for the Price of 1
Rate planMagenta or Magenta Plus rate plan required
Check the eligibility of specfic plan SOCs at the top of the page.
Combinability
  • Carrier Freedom: YES
  • BreakFree or Keep and Switch: YES
  • Device promos on the same line: YES
  • Service discounts already on the account like insider, Exclusive Hometown, T-Mobile Work Perks: YES
  • Port-in credit promos: YES
  • Other free line promos already on account: YES
    Must meet requirements of both free line promos.
Limits

1 redemption per account

Keeping the free line credit

Check out the list of requirements under Keeping the free line credit on the Line / Service Promotional Bill Credits page.

Not available for
  • Prepaid
  • T-Mobile for Business 13+ line accounts
  • Lifeline
  • Existing accounts that already have more than 1 voice line
  • Activations / DASH / ship-to orders placed before April 17, 2020
  • Amplified, Military, First Responder, Unlimited 55, and any rate plans with free ($0) additional voice lines
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $30 / $35 (with / without AutoPay).

  • The free line bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements. Make-up credits are not applied for any missed cycles if the customer becomes ineligible and then becomes eligible again.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer's responsibility to pay.

Review & take action

  1. Explain promo details under What's the deal?.
  2. For existing customers, confirm they are on a qualifying plan and have only 1 voice line:
    • If they have more than 1 voice line activated already, they are not eligible for the offer, unless they only had one line at the time the promotion began, and two lines have been added during the promo period. Lines do not have to be added at the same time.
    • If they are not on a qualifying plan:
      1. Educate them about the impacts of changing to the qualifying rate plan (the possibility of losing other promotions like the discounted ONE Plus promo or other retired features).
      2. Change the customer to a qualifying plan before proceeding with the new activation(s).
  3. Review these advisements with your customers and make sure your customer understands:

    • New customer: To get this offer, you must activate at least 3 new voice lines of service on a qualifying Magenta or Magenta Plus rate plan during the promotional period.
    •  Existing customer: To get this offer, you must have a single-line voice account and activate at least 2 new voice lines of service on a qualifying Magenta or Magenta Plus rate plan during the promotional period.
    •  Existing customer: To get this offer, you must have a single-line voice account and activate at least 2 new voice lines of service on a qualifying Magenta or Magenta Plus rate plan during the promotional period.
    • Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
    • You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.
    • You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep at least 1 paid voice line along with the paid new line and free line activated under this offer to keep the free line credits.
    • If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  4. Process the required activations and start any port-in requests. T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Line / Service Promotional Credit Issue Handling.

Things to know

  • You can see the free line credits in FDP from Atlas, QuikView, and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
  • The free line credits display on the bill as 2020 3rd Line on Us / Line Discount ID200002.The discount codes for this offer are 20Q16F, 20Q16P, 20Q16S.
  • On August 24, 2023, the bill name was updated to Line Discount ID200002.
  • Customers are responsible for all taxes and fees on free lines, if applicable.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
  • Offer ID: DOC-458003 / PR212336 / BGS22