EXPIRED: 2020 Line on Us P15: 3rd Voice Line Free Essentials

2020 Essentials Line on Us 4 / Line Discount ID200010

From November 25 – December 3, this offer was only available only for new accounts. Existing customers interested in a free line could participate in Get a free voice line with qualifying plan "2020 Line On Us 3".

From December 20 – 31, 2020, this offer was only available only for new accounts. Existing customers interested in a free line could participate in Get a free voice line with qualifying plan "2020 Line On Us 4".

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T-Mobile Logo in Store

3rd Voice Line Free Essentials

For a limited time in all markets, new customers activating at least 3 voice lines on an Essentials rate plan and existing customers with 1 paid voice line on an Essentials rate plan activating at least 2 new voice lines will receive 1 voice line free (via monthly bill credits).

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Promo periodSeptember 25, 2020 - March 25, 2021
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Business with SSN)
  • Employee (T-Mobile, Non-TMO, Contractor, Dealer)
Limits1 redemption (1 free voice line with this offer) per account.
Payout

Bill Credit

What's the deal?

Eligible customer type
  • Postpaid
  • T-Mobile for Business (including Business with SSN)
  • Employee (T-Mobile, Non-TMO, Contractor, Dealer)
Number of paid lines after offer enrollment

New and existing customers: At least 2 paid voice lines.

Examples:

  • Existing customer with 1 line: add 2 lines to have 3 lines total (2 paid, 1 free)
  • New customer: add 3 new lines (2 paid, 1 free)
Payout type

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $15 / $20 (with/without AutoPay).

  • The free line bill credits start within two (2) bill cycles from activation. Make-up credits are not applied for any missed cycles if the customer becomes ineligible and then becomes eligible again. 
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
Other limits
  • For one year after the offer's start date (September 25, 2020),customers must maintain the same number of voice (GSM) lines that were on the account when they enrolled in the offer including the new free line.  
  • After one year, customers must keep at least 2 paid new line AND the free new line that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for lines other than the qualifying paid new line and free line will not impact the free line credits.
  • Lines activated as part of a previous free line promotion do not count towards the minimum number of lines needed to participate in future free line promotions. See How BOGO free line promotions work for complete details.
Channels
  • Care
  • National Retail (Military and Costco Warehouse)
  • Retail (Corporate and TPR)
  • T-Mobile for Business (Care, Retail, Direct, Indirect, and Dedicated Experts)
  • Telesales / Virtual Retail (Individual liable accounts only)
  • Web (including My T-Mobile and the T-Mobile app)​
Not available for
  • Government
  • Prepaid
  • T-Mobile for Business 13+ line accounts
  • Migrations from the Sprint biller (including MTME)
  • Existing accounts that already have more than 1 voice line
  • Lifeline
  • Activations / DASH / ship-to orders placed before September 25, 2020
  • Any rate plan other than the eligible Essentials rate plans. 
    • After the offer window has closed, customers who change to Magenta / Magenta Plus, or Go5G / Go5G Plus plans will be able to keep their free AAL based on the new AAL MRC.

Review & take action

  1. Explain promo details under What's the deal?.
  2. For existing customers, confirm they are on a qualifying Essentials rate plan and have only 1 paid voice line:
    • If they have more than 1 paid voice line, they are not eligible for the offer.
    • If they are not on a qualifying plan:
      1. Educate them about the impacts of changing to the qualifying rate plan (the possibility of losing other promotions like the discounted ONE Plus promo or other retired features).
      2. Change the customer to a qualifying plan before proceeding with the new activation(s).
  3. Review these advisements with your customers and make sure your customer understands:


    New customer: To get this offer, you must activate at least 3 new voice lines of service on a qualifying Essentials​ rate plan during the promotional period.

     Existing customer: To get this offer, you must have only 1 paid voice line of service and activate at least 2 new lines of voice service, all on a qualifying Essentials​ rate plan during the promotional period.

     Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    Consumer only: You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.

     You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep the 2 paid voice lines along with the free line activated under this offer to keep the free line credits.

     If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed. Customers who switch to a Magenta or Magenta Plus rate plan after the offer window is closed will keep their free line. New free line credits will apply based on the new AAL MRC.

  4. Process the required activations and start any port-in requests. T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Promotional bill credits for lines / service guidelines. For issues, see Missing free line / rate plan credits on Promotional credit issue handling.

Things to know

  • You can see the free line credits in FDP from Atlas, QuikView, and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
  • Bills printed prior to 9/29/2020 will show 2020 Line on Us 4, after 9/29/2020, the bill will reflect 2020 Essentials Line on Us 4 / Line Discount ID200010.
    • The discount codes for this offer are 20Q41F, 20Q41P, 20Q41S.
  • On August 24, 2023, the bill name was updated to Line Discount ID200010.
  • Customers are responsible for all taxes and fees on free lines, if applicable.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G Next rate plan will maintain this promo.
  • Offer ID: PR213153/BGS34