EXPIRED: 2020 Line On Us Promo 7

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Activate new lines, get a third line free.

For a limited time in all markets, new customers activating 3 or more voice lines and existing single-line customers activating at least 2 or more new voice lines will receive one voice line free (via monthly bill credits) when they choose a qualifying Magenta or Magenta Plus​ rate plan. This offer is not available for existing customers who have more than 1 paid voice line.

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Promo periodJuly 7 – September 17, 2020
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Individual Sole Proprietor)
  • Employee (T-Mobile, Non-TMO, Contractor, Dealer)
Limits1 free voice line maximum per account
PayoutBill Credit

What's the deal?

Customers must complete the following requirements during the promo period of July 7 – September 17, 2020:

 Activate the required number of new voice lines on a qualifying Magenta or Magenta Plus rate plan (SOCS below).

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  • BRMGPRAAL
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  • BTRMAGAD2
  • BTRMAGAD9
  • BTRMGNTA2
  • BTRMGNTA9
  • GO5G1Y9
  • GO5G1YFM
  • MGPLSFM
  • MGPLSFM9
  • MAGENTA2
  • MAGENTA9
  • MGNTA2
  • MGNTA9
  • MPLSFAM
  • MPLS9
  • ZGOFW2TE
  • ZGOFW2TI
  • ZGOFW6TE
  • ZMGPLS
  • ZMAGPLS9
  • ZMAGENTA2
  • ZMAGENTA9
  • ZMGNTA2
  • ZMGNTA9
  • ZMPLS
  • ZMPLS9
  • ZWW2AALPR
  • ZWWAALF13
  • ZWWAALF6
  • ZWWAALFTE
  • ZWWAALFTI
  • ZWWAALG13
  • ZWWAALG6
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  • ZWWF6TE
  • ZWWUG13TE
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  • New customers must activate at least 3 new voice lines (2 paid lines and 1 free line).
  • Existing customers with 1 active voice line must activate at least 2 new voice lines (2 paid lines and 1 free line).
  • The following lines/line types do not qualify:
    • MI, Wearable, DIGITS, LineLink, Nest, and SyncUP lines
    • Lines added to the account via COR or BAN-to-BAN moves
      • Customers performing a COR to open a new account using an existing T-Mobile line, who then add two brand new lines will qualify.
      • Existing customers with more than one paid voice line who release all but one via COR before the offer's announce date, will qualify after the BAN reflects only one paid voice line and two brand new voice lines are added to the account within the promotional period.
    • Lines converted from NCC/SCNC to normal Postpaid
    • Lines resumed from cancellation
    • Lines with $0 MRC
  • Future-dated activations, Ship-to activations, and T-Mobile for Business orders placed during the promo period qualify.
  • Since this offer requires a new voice line activation, customers can't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.

This deal is perfect for customers switching to T-Mobile with 3 or more voice lines as they pick up one of the voice lines for free! Ensure you are right fitting your customer onto the plan that works best for them: Magenta or Magenta Plus.

2020 Line On Us Promo 7 (Offer ID: PR212644 / 20Q22) - Told customer that to qualify for a 3rd line free via bill credits, they must activate the required number of voice lines on a qualifying rate plan during the promo period. Advised there is one (1) free voice line maximum per account.

Limitations

  • 1 free voice line maximum per account.
  • Can be combined with Carrier Freedom / BreakFree / Keep and Switch on the same line.
  • Can be combined with Discount Match if previously enrolled.
  • Can be combined with T-Mobile Perks.
  • Can be combined with other free line promos provided that any prior promos are compatible with the required rate plan.
  • If customer canceled a voice line within the past 90 days (excluding CORs and No Installs), they are not eligible for this promotion.
  • Paid lines that qualified customers for the below historical offers do not count towards the required paid line counts:
  • Free Add-A-Line: This One's On Us!
  • 2016 Friends and Family 2 Lines On Us
  • T-Mobile ONE 4 lines for $35 / 4th line free offer
  • 2 AAL's for the Price of 1
Number of paid lines

New and existing customers: At least 2 paid voice lines

Payout type

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $30 / $35 (with / without AutoPay).

  • The free line bill credits start within 2 bill cycles from activation. Make-up credits are not applied for any missed cycles if the customer becomes ineligible and then becomes eligible again.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer's responsibility to pay.
Other limits
  • Not available for existing customers who have more than 1 voice line.
  • For one year after the offer's start date (July 7, 2020), customers must maintain the same number of voice (GSM) lines that were on the account when they enrolled in the offer including the new free line. 
  • After one year, customers must keep at least 2 paid new line AND the free new line that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for lines other than the qualifying paid new line and free line will not impact the free line credits.
  • Device offers can be stacked with this offer.
  • Lines activated as part of a previous free line promotion do not count towards the minimum number of lines needed to participate in future free line promotions. See How BOGO free line promotions work for complete details.
Channels
Not available for
  • Prepaid accounts
  • T-Mobile for Business 13+ line accounts
  • Lifeline accounts
  • Legacy Sprint migrations
  • Existing accounts that already have more than 1 voice line
  • Activations / DASH / ship-to orders placed before April 17, 2020
  • Amplified, Military, First Responder, Unlimited 55, and any rate plans with free ($0) additional voice lines

Review & take action

  1. Explain promo details under What's the deal?.
  2. For existing customers, confirm they are on a qualifying plan and have only 1 voice line:
    • If they have more than 1 voice line activated already, they are not eligible for the offer, unless they only had one line at the time the promotion began, and two lines have been added during the promo period. Lines do not have to be added at the same time.
    • If they are not on a qualifying plan:
      1. Educate them about the impacts of changing to the qualifying rate plan (the possibility of losing other promotions like the discounted ONE Plus promo or other retired features).
      2. Change the customer to a qualifying plan before proceeding with the new activation(s).
  3. Review these advisements with your customers and make sure your customer understands:

    New customer: To get this offer, you must activate at least 3 new voice lines of service on a qualifying Magenta or Magenta Plus​ rate plan during the promotional period.

    Existing customer: To get this offer, you must have a single-line voice account and activate at least 2 new voice lines of service on a qualifying Magenta or Magenta Plus​ rate plan during the promotional period.

    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    Consumer only: You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.

    You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep at least 1 paid voice line along with the paid new line and free line activated under this offer to keep the free line credits.

    If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  4. Process the required activations and start any port-in requests. T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Promotional bill credits for lines / service guidelines. For issues, see Missing free line / rate plan credits on Promotional credit issue handling.

  • Due to a system error, some customers were erroneously enrolled in this promotion. These customers received credits on their last 5-6 bills, depending on when their bill cycle aligned with the enrollment date.
  • On 3/3/2021, T-Mobile unenrolled impacted customers and sent an SMS notification to let customers know that credits will no longer apply. 
  • Apologize for any customer confusion due to our error.

Keeping the free line credit

Check out the list of requirements under Keeping the free line credit on the Promotional bill credits for lines / service page.

Reminders

  • Customers should never be told to cancel lines, before or after a promotion, to qualify for or justify participation in a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.
  • You can see the free line credits in FDP from Atlas, QuikView, and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
  • The free line credits display on the bill as 2020 3rd Line On Us 2 / Line Discount ID200005. The discount codes for this offer are 20Q22F, 20Q22P, 20Q22S.
  • On August 24, 2023, the bill name was updated to Line Discount ID200005.
  • Customers are responsible for all taxes and fees on free lines, if applicable.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G/Plus/Next rate plan will maintain this promo.
  • Offer ID: PR212644 / 20Q22 / BGS27

Related pages

  • Talking Points: 2020 Line On Us Promo 7