EXPIRED: 2020 Line On Us P13

2020 Line On Us 2 / Line Discount ID200008

.promocard .card--promo .cardPromo .card__content[data-guid="promocard-f718f373b5"] { --card--va: stretch; --card--ha: flex-start; --card--text-align: inherit; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-f718f373b5"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-f718f373b5"] ol{ } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-f718f373b5"] { --card--text-align: inherit; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-f718f373b5"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-f718f373b5"] ol{ }
[data-bg="promocard-f718f373b5-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-f718f373b5-bg"] { } } @media (min-width: 1024px){ [data-bg="promocard-f718f373b5-bg"] { } }
error

Get a Free Voice Line

For a limited time in all markets, get a free voice line (via monthly bill credits) when you activate a new voice line on a qualifying plan and have at least 2 paid voice lines.

To qualify, new customers must activate 3 new voice lines, and existing customers must activate 1 new voice line on an existing account with at least 2 paid voice lines.

.promocard .cmp-modal[data-guid="promocard-f718f373b5-modal"] { @media (min-width: 768px){ } }
Promo periodSeptember 18 – 24, 2020
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Individual Sole Proprietor)
  • Employee (T-Mobile, Non-TMO, Contractor, Dealer)
Limits1 redemption per account
PayoutBill Credit

What's the deal?

Eligible channels
  • Care
  • National Retail (Military and Costco)
  • Retail and TPR
  • T-Mobile for Business (Care, Retail, Direct, Indirect, and Dedicated Experts)
  • Virtual Retail
  • Web (including My T-Mobile and T-Mobile app)
Paid lines requiredNew and existing customers: At least 2 paid voice lines
New line activation

New customers must activate at least 3 new voice lines (2 paid lines and 1 free line). 

Existing customers must activate a new voice line on an existing account with at least 2 voice lines (2 paid lines required, 3rd line or above can be free).

  • The following lines/line types do not qualify:
    • MI, Wearable, DIGITS, LineLink, Nest, and SyncUP lines
    • Lines added to the account via COR or BAN-to-BAN moves
    • Lines converted from NCC/SCNC to normal Postpaid
    • Lines resumed from cancellation
    • Lines with $0 MRC
  • Future-dated activations, Ship-to activations, and T-Mobile for Business orders placed during the promo period qualify.
  • Since this offer requires a new voice line activation, customers can't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this offer, even if the cancellation happens after the new voice line activation.
  • If customer canceled a voice line within the past 90 days (excluding CORs and No Installs), they are not eligible for this promotion.
Rate planA qualifying Magenta, Magenta Plus, T-Mobile ONE, Simple Choice or Business Unlimited rate plan required
Combinability
Limits1 redemption per account (1 free voice line with this offer); can be combined with previous free lines.
To keep this discounted line credit
  • For one year after the offer's start date (September 18, 2020), customers must maintain the same number of voice (GSM) lines that were on the account when they enrolled in the offer including the new free line.
  • After one year, customers must keep at least 2 paid new line AND the free new line that was activated to enroll in this offer to continue to receive the credit.
  • No Install cancellations for lines other than the qualifying paid new line and free line will not impact the free line credits.
  • Device offers can be stacked with this offer.
Not available for
  • Prepaid accounts
  • 13+ voice line accounts
  • Lifeline accounts
  •  Legacy Sprint migrations
  • Amplified, Military, First Responder, Unlimited 55, Promotional Family Match Voice plans, and all other rate plans not included above
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period, up to $40 / $45 (with / without AutoPay).

  • The free line bill credits start within 2 bill cycles from activation. Make-up credits are not applied for any missed cycles while customer is being enrolled.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.

Review & take action

  1. Explain promo details under What's the deal?.
  2. For existing customers, confirm they are on a qualifying plan:
    • If they are not on a qualifying plan:
      1. Educate them about the impacts of changing to the qualifying rate plan (the possibility of losing other promotions like the discounted ONE Plus promo or other retired features).
      2. Change the customer to a qualifying plan before proceeding with the new activation(s).
  3. Review these advisements with your customers and make sure your customer understands:

     New customer: To get this offer, you must activate at least 3 new voice lines of service on a qualifying Simple Choice, Magenta, T-Mobile Essentials, or Business Unlimited rate plan during the promotional period.

    Existing customer: To get this offer, you must have at least 2 paid voice lines and activate at least 1 new voice line of service on a qualifying T-Mobile ONE, Simple Choice, Magenta, T-Mobile Essentials, or Business Unlimited rate plan during the promotional period.

    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    Consumer only: You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.

    If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  4. Process the required activations and start any port-in requests. T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.

Having trouble?

This offer follows T-Mobile's standard Promotional bill credits for lines / service guidelines. For issues, see Missing free line / rate plan credits on Promotional credit issue handling.

 

For customers who received the promotional SMS in error and have the account memo indicating we will honor the offer:

  • If the customer cannot add a new line because they are at their line limit, confirm the customer hasn’t already been enrolled based on prior corrective actions in the account history.
  • Perform a Deposit override in Samson.

Things to know

  • Customers should never be told to cancel lines, before or after a promotion, to qualify for or justify participation in a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.
  • Check out current offers: Send your customers to the closest Retail location or assist in activating the lines via Customer Care.
  • You can see the free line credits in FDP from Atlas, QuikView, and Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
  • The free line credits display on the bill as 2020 Line On Us 2 / Line Discount ID200008. The discount codes for this offer are 20Q32S, 20Q32F, and 20Q32P.
  • On August 24, 2023, the bill name was updated to Line Discount ID200008.
  • We’re marketing this offer as “Get a 3rd line free with qualifying plan".
  • Customers are responsible for all taxes and fees on free lines, if applicable.
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G/Plus/Next rate plan will maintain this promo.
  • Offer ID: PR213061 / BGS32