EXPIRED: 2019 Best Summer 3rd Line on Us

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Customers activating 3 or more lines and single line customers adding 2 or more lines will receive one line free

For a limited time in all markets, new customers activating 3 or more lines and single line customers adding 2 or more lines will receive one line free (via monthly bill credits) when they choose a qualified Magenta Plus plan. Offer is not available for existing customers with more than 1 paid Voice line.

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Promo periodJune 21 – September 5, 2019
RequirementsMust activate or add on the required number of voice lines on a qualifying Magenta Plus 2+ line plan.
Eligible customers
  • Postpaid
  • T-Mobile for Business (including Individual Sole Proprietor)
  • Employee (T-Mobile, NonTMO, Contractor, Dealer)

Not available for existing accounts with more than 1 Voice line.

Limits1 free Voice line maximum
PayoutBill credit

What's the deal?

Number of paid lines
  • New customers: At least 2 paid Voice Lines
  • Existing customers: Maximum of 1 paid Voice line
Payout type

Monthly bill credits for the line with the lowest MRC activated during the promo period, up to $35 / $40 (with / without AutoPay).

  • The free line bill credits start within 2 bill cycles from activation
  • Customers keep the credit for as long as they meet the promo requirements.
Other limits
  • Not available for existing customers who have more than 1 Voice line.
  • For one year after accepting this offer, customers cannot cancel any lines that were on the account when they enrolled in the offer.
  • After one year, customers must keep the paid AAL AND the free AAL that were activated to enroll in this offer in addition to a minimum of 1 other paid voice line.
  • No Install cancellations for lines other than the qualifying paid AAL line and free line will not impact the free line credits.
  • Customers taking advantage of the device offer(s) can stack them with this offer.
Channels
  • Care
  • Retail and TPR
  • T-Mobile for Business (Retail, Direct, Indirect)
  • Virtual Retail
  • Web
  • Wireless Advocates (Military, Costco)
Not available for
  • Prepaid
  • Lifeline
  • Accounts with 2+ voice lines
  • Activations / TOM / ship-to orders placed before June 21
  • T-Mobile ONE and ONE w/ ONE Plus plans
  • Simple Choice plans
  • Magenta plan (non-Plus version)
  • T-Mobile Essentials
  • T-Mobile Amplified plans
  • Magenta Plus Military plans
  • Magenta Plus Unlimited 55 plans

Review & take action

  1. Explain promo details under What's the deal?.
  2. For existing customers, confirm they are on a qualifying plan and have only 1 Voice line:
    • If they have more than 1 Voice line activated already, they are not eligible for the offer.
    • If they are not on a qualifying plan:
      1. Educate them about the impacts of changing to the qualifying rate plan (the possibility of losing other promotions like the discounted ONE Plus promo or other retired features.
      2. Then change the customer to a qualifying plan before proceeding with the AAL.
  3. Review these advisements with your customers and make sure your customer understands:

    New customer: To get this offer, you must activate at least 3 new Voice lines of service on a qualified Magenta Plus plan during the promotional period.

    Existing customer: To get this offer, you must have a single Voice line account and activate at least 2 new Voice lines of service on a qualified Magenta Plus plan during the promotional period.

    Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

    You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.

    You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep at least 1 paid Voice line along with the paid Add a line and free line activated under this offer to keep the free line credits.

    If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.

  4. Processing the required activations/AALs and start any port-in requests. T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.

Customers are automatically enrolled within 24 hours of qualification.

Having trouble?

Follow Missing free line / rate plan credits on Promotional credit issue handling.

Things to know

  • You can see the free line credits in Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount) or in the Frontline Promotion Dashboard. Customers can only see their free line credits on their bill.
  • The free line credits display on the bill as Free Line / Line Discount ID190012. The discount codes for this offer are 19SUMF, 19SUMP, 19SUMS.
  • On August 24, 2023, the bill name was updated to Line Discount ID190012.
  • Plan changes initiated after the promo period won't qualify customers.
  • Customers are responsible for all taxes and fees on free lines, if applicable.
  • Rate plan changes from plans listed here as eligible to newer versions (e.g., from Magenta Plus to Magenta MAX) do not typically impact enrollment. To confirm, check the specific rate plan page in C2 for any limitations. 
  • This offer is for a limited time only and subject to change and should be communicated to customers in this way.
  • A rate plan change to a qualifying Go5G/Plus/Next rate plan will maintain this promo.
  • Offer ID: DOC-450931 / PR211210 / BGS09