Get 2 new lines for the price of 1
Converting from a prepaid line to a line on a postpaid account can count as a qualified AAL's for this offer.
Converting from NCC/SCNC to postpaid does not count as a qualified AAL's for this offer.
EXPIRED: 2018 Fall Add a Voice Line Get a Voice Line
| Promo period | October 26 - November 26, 2018 |
|---|---|
| Requirements | New Line Activation, Specific Rate Plan |
| Eligible customers |
Not available for accounts with 12 or more Voice lines or for existing customers that are migrating to an ineligible |
| Limits | 1 redemption per account |
| Payout | Bill Credit |
What's the deal?
| Qualifying plans | Customers must be on a qualifying plan at the time of activation or set up a future-dated plan change during the promo period. Plan changes initiated after the promo period won't qualify customers. | |
|---|---|---|
| Minimum number of paid lines | At least 1 paid Voice line | |
| Add a line | New customers must activate at least 3 new Voice lines. Existing customers must add at least 2 new Voice lines.
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| Port-in | Not required | |
| Device purchase | Not required | |
| Payout type | Monthly bill credits for the line with the lowest MRC activated during the promo period, up to $30 / $35 (with / without AutoPay).
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| Limits | 1 free Voice line maximum.
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| Combine with Carrier Freedom or #GetOutoftheRed | Yes, customers can combine this offer with Carrier Freedom/BreakFree or #GetOutoftheRed on same lines. | |
| Channels | Available in all markets:
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| Not available for |
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Review & take action
New customer: To get this offer, you must activate at least 3 new Voice lines of service that include 2 Voice lines on a qualified T-Mobile ONE Family plan during the promotional period.
Existing customer: To get this offer, you must have at least 1 paid Voice line and activate at least 2 new Voice lines of service on a qualified T-Mobile ONE Family plan during the promotional period.
Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.
You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep at least 1 paid Voice line along with the paid Add a line and free line activated under this offer to keep the free line credits.
If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
If you migrate to Magenta, Magenta MAX, or T-Mobile For Business 13+ rate plans after the promo period, you will be allowed to keep your free line.
Why this deal is awesome
For new customers:
- For a limited time only, join T-Mobile with two lines of unlimited and get the third line on us. Only with T-Mobile ONE do you get taxes and fees included.
- Plus, free Netflix so you can stream, surf, and game as much as you want with no limits.
- Because we give you more, not charge you more!
For existing customers:
- For a limited time, add a line to your plan and get a line on us! Plus with T-Mobile ONE – you get taxes and fees included and Netflix on us!
- Because we give you more, not charge you more!
How to redeem
- Explain promo details under What's the deal.
- Confirm the customer is on a qualifying plan and has 12 Voice line or less:
- If they have 12 Voice line activate already, they are not eligible for the offer.
- If they are not on a qualifying plan:
- Educate them about the impacts of changing to a qualifying rate plan (the possibility of losing other promotions like 2016 Friends and Family 2 Lines On Us and T-Mobile ONE 4 lines for $35 / 4th line free offer that they may currently have).
- Then change the customer to a qualifying plan before proceeding with the AAL.
- Review Things to tell your customers and make sure your customer understands.
- Processing the required activations/AALs and start any port-in requests.
T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.
Customers are automatically enrolled within 24 hours of qualification.
Having trouble?
Keeping the free line credit
- Customers must keep their account in good standing (not delinquent) with the lines active to receive the free line credits.
- For one year after accepting this offer, customers will lose the free line credits if they cancel any lines that were on the account when they enrolled in the offer.
- After one year, they can cancel lines but they must keep at least 1 paid voice line AND the paid AAL line and free line activated under this offer to keep the credits.
- If a customer loses the free line credits because of a line cancellation or a change to an ineligible plan, they can resume the canceled lines or change to a qualifying plan within 90 days to get the credits back.
- If the account is suspended for non-payment, the free line credits will stop. Once the account is restored, the free line credits will resume.
- Customers will not receive the free line credits they may have missed when canceled, suspended, or on an ineligible plan.
- Mobile number changes and port-ins don't impact the free line credits.
Reminders
- You can only see the free line credits in Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
- The free line credits display on the bill as Fall 18 Add 1 Get 1 Line / Line Discount ID180004. The discount codes for this offer are 18AALF, 18AALPF, and 18AALSF.
- On August 24, 2023, the bill name was updated to Line Discount ID180004.
- Customers are responsible for all taxes and fees on free lines, if applicable.
- This offer is for a limited time only and subject to change and should be communicated to customers in this way.
- A rate plan change to a qualifying Go5G/Plus/Next rate plan will maintain this promo.
- Offer ID: DOC-445156 / PR210347 / BGS04
- Paid lines that qualified customers for the below historical offers do not count towards the required paid line counts:
FAQs
If you cancel service on any of your lines within 12 months or migrate to an ineligible plan, you’ll lose the monthly bill credit for the free line.
If you cancel service on any of your lines that were active at the time of enrollment within 12 months, or migrate to an ineligible plan, you’ll lose the monthly bill credit for the free line. Additionally, if you cancel service on the line receiving the bill credits, you will lose the monthly bill credit for the line.
No, this promotion is only available with T-Mobile ONE.
No, to get 1 free line, you need to have at least one paid T-Mobile ONE voice line and add two additional voice lines to your account, of which one will be eligible to be free, after monthly bill credits. You must maintain all of these lines in order to keep the discount.
To be eligible for this offer, you must have at least one paid line. Then, you can take advantage of this offer and get two additional voice lines, with one of those lines eligible to be free after monthly bill credits.
No, this offer only allows one additional free voice line per account. If you already have four voice lines, you can activate one voice line and get an additional voice line for free after monthly bill credits. Note that data plans for tablets, wearables and hotspots are NOT eligible for this offer.
Yes, this offer is available for customers registered for Business Family Discounts.
If the account is past due but active, your free line credit will remain. If you are past due and suspended, your offer credit is also suspended and will resume once the account is back in active status.
You would need to add two additional lines, of which one would be free after monthly bill credits.
T-Mobile ONE Plus is a feature and does not qualify for the promotion. The free line discount amount only applies to T-Mobile ONE plans. You can add the T-Mobile ONE Plus feature to any of your lines (free or paid) at an additional cost.