Get 2 new lines for the price of 1
Yes, converting from a prepaid line to a line on a postpaid account or from NCC/SCNC to postpaid can count as one of the required AAL's for this offer.
EXPIRED: 2018 Add One Line Get One Line
Line Discount ID180001 / BOGO Service Promo with New Lines (ID180001)
| Promo period | February 10 - April 8, 2018 |
|---|---|
| Requirements | New Line Activation, Specific Rate Plan |
| Eligible customers |
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| Limits | 1 redemption per account |
| Payout | Bill Credit |
What's the deal?
| Eligible channels | Available in all markets:
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|---|---|---|
| Device purchase | Not required | |
| Rate plan | T-Mobile ONE Family TE & TI plans Plans for non-Voice AAL that qualify for free line credit | |
| Port-in | Not required | |
| Combinability |
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| Not available for |
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| Payout | Monthly bill credits for up to $20 / $25 (with / without AutoPay) for the line with the lowest MRC activated during the promo period.
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| Paid Lines Required | 2 paid Voice lines
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| Limits | 1 free line maximum.
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| Qualifying plans | T-Mobile ONE Family TE & TI plans *ZTMONE13 is only eligible on accounts that qualified under the 12 lines or less rule, and then change the plan due to adding lines that put them outside of the 12 line limit. Customers must be on a qualifying plan at the time of activation or set up a future-dated plan change during the promo period. Plan changes initiated after the promo period won't qualify customers. Plans for non-Voice AAL that qualify for free line credit | |
| Not available for |
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| Channels | Available in all markets:
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| Other limits |
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| Combine with Carrier Freedom or #GetOutoftheRed | Yes, customers can combine on same lines. | |
| Free / discounted line limit | 1 free line maximum.
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| Add a line | Must add at least 2 new lines
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| Payout type | Monthly bill credits for up to $20 / $25 (with / without AutoPay) for the line with the lowest MRC activated during the promo period.
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| Minimum number of paid lines | 2 paid Voice lines | |
Review & take action
New customer: To get this offer, you must activate at least 4 new lines of service that include 2 Voice lines on a qualified T-Mobile ONE Family plan during the promotional period.
Existing customer: To get this offer, you must have 2 paid Voice lines and activate at least 2 new lines of service on a qualified T-Mobile ONE Family plan during the promotional period.
Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.
You will lose the free line credits if you cancel ANY lines on the account within one year after accepting this offer. After one year, you must keep at least 2 paid Voices lines along with the paid Add a line and free line activated under this offer to keep the free line credits.
If you cancel a line or change to an ineligible rate plan and lose your free line credits, you have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed.
If a customer migrates to Magenta, Magenta MAX, or T-Mobile For Business 13+ rate plans after the promo period, they will be allowed to keep their free line.
Why this deal is awesome
- Existing T-Mobile customers with at least 2 T-Mobile ONE voice lines on qualified T-Mobile ONE Family plan can get 2 additional lines for the price of 1!
- Switch to T-Mobile and get a 4th line free! That's 4 unlimited lines for $35 each (with AutoPay) – taxes and fees included.
- T-Mobile has America's Best Unlimited Network, so you can stream, surf, and game as much as you want with no limits.
How to redeem
- Explain promo details under What's the deal.
- Confirm the customer is on a qualifying plan and has 12 Voice line or less:
- If they have 12 Voice line activate already, they can only activate MI, Wearable, LineLink, Nest, or SyncUP lines.
- If they are not on a qualifying plan:
- Educate them about the impacts of changing to a qualifying rate plan (the possibility of losing other promotions like 2016 Friends and Family 2 Lines On Us and T-Mobile ONE 4 lines for $35 / 4th line free offer that they may currently have).
- Then change the customer to a qualifying plan before proceeding with the AAL.
- Review Things to tell your customers and make sure your customer understands.
- Processing the required activations/AALs and start any port-in requests.
T-Mobile for Business: Orders must be placed within the promo period, and DocuSign must be created and completed within the promo period to qualify.
Customers are automatically enrolled within 24 hours of qualification.
Having trouble?
Issue handling
This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Line / Service Promotional Credit Issue Handling.
Keeping the free line credit
- Customers must keep their account in good standing (not delinquent) with the lines active to receive the free line credits.
- For one year after accepting this offer, customers will lose the free line credits if they cancel any lines that were on the account when they enrolled in the offer.
- After one year, they can cancel lines but they must keep at least 2 paid voices lines AND the paid AAL line and free line activated under this offer to keep the credits.
- If a customer lose the free line credits because of a line cancellation or a change to an ineligible plan, they can resume the canceled lines or change to a qualifying plan within 90 days to get the credits back.
- If the account is suspended for non-payment, the free line credits will stop. Once the account is restored, the free line credits will resume.
- Customers will not receive the free line credits they may have missed when canceled, suspended, or on an ineligible plan.
- Product type changes, Mobile number changes, and port-ins don't impact the free line credits.
Reminders
- You can only see the free line credits in Samson on the Discount screen (Actions > BAN Discount or Page Options > Subscriber Discount). Customers can only see their free line credits on their bill.
- The free line credits display on the bill as 2018 Add One Line Get One Line / Line Discount ID180001 / BOGO Service Promo with New Lines (ID180001). The discount codes for this offer are 17AAL, 17AALP, 17AALS, 17AALM, or 17ALMA.
- On August 24, 2023, the bill name was updated to Line Discount ID180001.
- On April 10, 2026, the bill name was updated to BOGO Service Promo with New Lines (ID180001).
- Customers are responsible for all taxes and fees on free lines, if applicable.
- This offer is for a limited time only and subject to change and should be communicated to customers in this way.
- A rate plan change to a qualifying Go5G/Plus/Next (or newer versions like Experience More/Beyond) rate plan will maintain this promo unless specifically noted otherwise in plan pages.
- Offer ID: DOC-437781 / PR209395 / BGS02
- Eligibility for a device promotion on a free or discounted line depends on how and when that line was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.
- Paid lines that qualified customers for the below historical offers do not count towards the required paid line counts:
FAQs
If you cancel service on any of your lines within 12 months or migrate to an ineligible plan, you’ll lose the monthly bill credit for the free line.
If you cancel service on the line receiving the bill credits, you will lose the monthly bill credit for the line.
No, this promotion is only available with T-Mobile ONE so Unlimited 55+ is not eligible for this promotion. Unlimited 55+ is for customers over age 55, and already offers an incredibly low price of two lines of T-Mobile ONE for just $60/month total (a 50% savings over standard rates for 2 lines of service).
You must have 2 paid T-Mobile ONE voice lines on plan. After that, you may have a combination of qualifying Voice, Mobile Internet (Tablet, LineLink, DIGITS or SyncUP) and Wearable lines, and the lowest cost line added during the promotional period would be free. Bill credits will be of the cost of the line up to a maximum of $25 ($30 credit for AAL number 10, 11, or 12).
The bill credit is applied against the lowest cost line added during the promotional period. Activating additional lines during the promotional period may impact which line receives the discount and the amount bill credit. For example, if you activate two voice lines and 2 days later activate a Wearable, the bill credit will transfer to the Wearable line because it has the lowest monthly cost.
No, to get 1 free line, you need to have at least 2 paid T-Mobile ONE voice lines and add 2 additional lines to your account. You must maintain all of these lines in order to keep the discount.
To be eligible for this offer, you must have 2 lines, so you would need to add an additional paid voice line. Then, you can take advantage of this offer and get 2 additional lines, with 1 of those lines eligible to be free.
No, this offer only allows 1 additional free line per account. If you already have 4 voice lines, you can activate 2 new lines and get 1 of those lines for free. Note that data plans for tablets, wearables, and hotspots are eligible for this offer.
Yes, if you are taking advantage of BFD rate plan discounts, you are still eligible for The offer if you meet all offer requirements.
If the account is past due but active, your free line credit will remain. If you are past due and suspended, your offer credit is also suspended and will resume once the account is back in active status.
T-Mobile ONE Plus is a feature and does not qualify for the promotion. The free line discount amount only applies to T-Mobile ONE plans. You can add the T-Mobile ONE Plus feature to any of your lines (free or paid) at an additional cost.
You can have KickBack on your account for your paid lines; however, KickBack cannot be combined with your free line.