EXPIRED Line Discount ID250658: Targeted: Free Loyalty Voice Line

Line Discount ID250658 / SP151

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Get a voice line ON US

Targeted customers, who are on an eligible rate plan, have at least two paid voice lines, and no more than two free or discounted lines, can add one additional voice line for free (via monthly bill credits) when they activate a new voice line on a qualifying plan. (Lines will remain free if the customer adds a line or changes plan to Go5G Next.)

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Promo periodOctober 10, 2025 - October 19, 2025
RequirementsNew Line Activation, Specific Rate Plan
Eligible customers

Customers must have the BAN level Segment code Loyalty BYOD October 2025 on their account in Atlas or Tapestry to qualify.

  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee

Important: This promotion is being presented to a specific and limited group of existing customers. Only customers with the above Segment code showing active are eligible, customers showing inactive are ineligible. There is no option to self-qualify before, during, or after this promotion. If the Segment code shows inactive or is not available, the customer is not eligible for the promo

Limits1 redemption per account
PayoutBill credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Virtual Business Sales, SMB)
  • Virtual Retail 
Device purchaseNot required. BYOD or FRP allowed; if purchased on EIP, RDC device promotions are not eligible on the free line. 
New line activation

New voice line(s) required

  • Lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate plan

Specific rate plan required

Check the eligibility of specific plan SOCs at the top of the page.

Trade-inNot required
Port-inNot required
Combinability
  • Family Freedom: NO
  • BreakFree/Keep and Switch: NO
  • Device promos on the same line: NO
    • Customer must BYOD or FRP only and cannot participate in device offers on this free line
  • T-Mobile Insider: NO
  • Service discounts already on the account like Exclusive Hometown, T-Mobile Work Perks: NO
  • Port-in credit promos: NO
  • $10 Activation DCC: YES
  • Other free line promos already on account: YES 
  • Voice: Buy One, Get One Discounted with New Voice Lines: YES, if a regularly-priced line is added.
    • Targeted free loyalty voice line will not count as the paid, “Buy One” line.

Not available for

  • New accounts
  • Contractor / Dealer accounts
  • All segmented rate plans and all other rate plans not included above
  • National Retail (Samsung, Apple, Walmart)
  • T-Mobile for Business 13+ voice line accounts
  • Digital (My T-Mobile and T-Life app): Customers are directed to Virtual Retail (VR) or a T-Mobile store. While the free line offer is not currently visible in Digital, eligible customers—those with the Segment flag on their account—can still receive the offer if they attempt to add a new line through Digital. 
Payout

Automatic enrollment in monthly bill credits for the line with the lowest MRC activated during the promo period.

  • The free / discounted line bill credit starts within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.
  • Credit applies to the voice line charge only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay.
  • Customers on Essentials or other taxes and fees excluded plans pay taxes on the free/discounted line.

Review & take action

  1. To confirm a customer is included in the Segment:
    • In ATLAS: 
      1. Open Atlas and verify the account. 
      2. Under the Account profile section, you'll see the Segment listed as Loyalty BYOD Oct 2025.
    • In Tapestry: 
      1. From the account home page, click Go to account profile.
      2. On the Profile Details page, click View Segments.
      3. On the View Segments page, Loyalty BYOD Oct 2025 will display if eligible.
      4. Go over the promo details and these advisements with your customers so they understand what to do to get and keep this promo:

         Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see two credits on your second bill.

        You will lose the free or discounted line credits if you cancel ANY voice lines on the account within one year, including the new free or discounted line. After one year, you must keep at least 2 paid voice lines along with the new free or discounted voice line activated under this promo to keep the free / discounted line credits.

        If you cancel a voice line and lose your free/discounted line credits, you have 90 days to resume the canceled line or switch back to a family plan. You will not receive any credits that were missed.

      5. Confirm customer is on or changing to a qualifying rate plan from the SOC lookup tool above.
      6. Help customers place their new line activation.

Having trouble?

Reminders

  • Customers can find the Promo code and Bill name and their free/discounted line credits on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The free / discounted line credits discount codes for this promo are 25Q46F, 25Q46P, 25Q46S, 25Q46TF and 25Q46TP.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • Eligibility for a device promotion on a free or discounted line depends on how and when that was added. Free lines are not eligible for device promotional credits when upgrading. Review Line / Service Promotional Bill Credits for more details.

FAQs

Customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this promo, even if the cancellation happens after the new voice line activation.

 

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions, or discuss device price points. Driving CHURN to close sales is not the right thing to do.

The free line credit applies to newly activated lines with logic this way:

  • AAL lines with subscriber-level MRC receive the credit first before lines that are included in a family / pooled plan MRC 
  • Lines with lowest MRC receive the credit
  • If multiple lines have same lowest MRC, lines with earliest activation date/time receive the credit

Customers who have a free / discounted line from a previous promo activated before this current promo was announced can keep that free / discounted line and participate in this new promo if:

  • They have at least 2 paid lines on their account and must be on a family plan.
  • Their rate plan is eligible for both promos.

Exception: Paid lines that qualified customers for the previous promos do not count towards the required paid line counts:

For more FAQs, see Talking Points: Promotions.

Legal disclaimer: Select customers (3+ years of service) can add a line to their family plan for free. Limited-time; subject to change. Family plan account req’d. Plus taxes & fees for certain plans. $10 device connection charge req'd with  monthly bill credits. Subject to change. Free new line for qualifying existing accounts with 2+ voice lines on a family plan and a max of 2 current free lines. Plus taxes & fees for accounts paying for a T-Mobile wireless line with additional taxes & fees; monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling up to $3.99 per voice line, and federal and local surcharges apply. Qualifying credit and qualifying regularrate postpaid plan required. Promotional, segmented, single line plans, accounts with multiple single line plans, and Essentials Saver plans are excluded from offer. If you have cancelled lines in past 90 days, you may need to reactivate them first. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. $10 device connection charge due at sale. Limit 1/account. May not be combined with some offers, discounts, or promotions including other service discounts, device offers, or 5 year guarantee; choosing free line gives up access to Experience More and Experience Beyond device offer features for this line only. See rep for details.